Service Technician - South Region - ICS Cool Energy Ltd

Trane Technologies; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Trane Technologies is seeking a Service Technician to provide exceptional customer service and technical support. The role involves diagnosing system issues, performing maintenance tasks, and fostering strong client relationships. Ideal candidates will have proven technician experience, strong communication skills, and the ability to work independently.

Benefits

Competitive salary and benefits

Company van

Structured induction plan

Fast-paced working environment

Continued learning and development

Qualifications

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• UK Drivers licence required.

Responsibilities

• Diagnose system problems on customer site visits.
• Carry out Planned Preventative Maintenance and Customer Breakdowns.
• Generate reports on completed work orders.

Skills

Diagnostic abilities

Interpersonal skills

Analytical thinking

Problem-solving

Communication skills

Education

F-Gas certification

Tools

MS Office Suite

Job description

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At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Ideal candidate to be in the OX area of the UK.

Key Responsibilities:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units
• Reporting and Analysis: Generate regular reports on completed invoiced work orders
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role
• Strong knowledge of customer service principles
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Analytical thinking and problem-solving abilities
• Proficiency in using, Apps, diagnostic software, and MS Office Suite

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage;
• People and communication skills with a positive mindset
• Able to work with minimal supervision
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms;
• Company van
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development
• A key role where you can make a direct contribution to our business

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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Southampton Stephenson Road, Southampton, England, United Kingdom

Southampton Stephenson Road, Southampton, England, United Kingdom

Please beware of potential recruitment scams. We don't hire via Telegram.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.