Service Technician - South Central

JR United Kingdom; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading furniture retailer is seeking a Service Technician to repair and maintain sofas in customers' homes. The role requires technical skills, attention to detail, and a passion for customer service. You will be responsible for conducting repairs, inspecting furniture, and ensuring customer satisfaction. Benefits include a competitive salary and various health support programs.

Benefits

Competitive salary

Company bonus

Health support

Additional leave

Qualifications

• Experience in upholstery or furniture repair is preferred.
• Comfortable working in customers' homes.
• Ability to lift and move furniture safely.

Responsibilities

• Carry out upholstery repairs in customer homes.
• Inspect furniture for damage and determine repair solutions.
• Keep detailed records of work and parts used.

Skills

Upholstery repairs

Customer service

Technical skills

Attention to detail

Tools

Staplers

Cutters

Sewing equipment

Job description

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Service Technician - South Central, Slough

Client: Sofology

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 15.08.2025

Expiry Date: 29.09.2025

Job Description:

Your new role

At Sofology, we are dedicated to helping our customers feel at home. As a Service Technician, you will visit customers in their homes to repair and maintain sofas, ensuring high standards and customer satisfaction.

A day in the life of

• Carry out upholstery repairs, adjustments, and maintenance in customer homes, stores, and Customer Distribution Centres, ensuring quality standards.
• Communicate clearly with customers, keeping them informed and involved.
• Inspect furniture for damage or wear and determine the best repair solutions.
• Repair or replace upholstery components using appropriate tools and techniques.
• Keep detailed records of work, parts used, and customer feedback.
• Ensure repairs meet Sofology standards and safety procedures.
• Collaborate with customer care teams to source parts and educate customers on sofa care.

In an ideal world

You will have technical skills and excellent customer service abilities. We are looking for someone who is:

• Passionate about quality and detail
• Confident working in customers' homes
• Skilled with tools like staplers, cutters, and sewing equipment
• Experienced in fabric and leather repairs, internal components, and framing
• Capable of lifting and moving furniture safely
• A team player with a positive attitude

Experience in upholstery or furniture repair is preferred, but passion and hands-on talent are equally valued.

Benefits include a competitive salary, company bonus, discounts, health support, additional leave, and more.

A little bit about Sofology

We are committed to creating an exceptional sofa experience and embody our core values of customer focus, inclusivity, and ambition. Join us and be part of a bold, supportive team!