Service Technician - Scotland - ICS Cool Energy Ltd

Trane Technologies; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading climate solutions company is seeking a Service Technician to provide exceptional customer service and technical support in Bradford. The role requires diagnosing system problems, performing maintenance, and enhancing customer relationships. Ideal candidates will have relevant service experience, strong communication skills, and proficiency in diagnostic software. Competitive salary and benefits are offered.

Benefits

Competitive salary

Company van

Healthcare benefits

Life insurance

Qualifications

• Proven experience as a service or field technician.
• Strong customer service principles.
• Excellent interpersonal skills and team motivation abilities.

Responsibilities

• Diagnose system problems during service visits.
• Perform Planned Preventative Maintenance (PPM).
• Build and maintain strong customer relationships.

Skills

Customer service

Analytical skills

Communication

Problem-solving

Team collaboration

Education

Relevant certificates, including F-Gas

Tools

Diagnostic software

Microsoft Office

Job description

Service Technician - Scotland - ICS Cool Energy Ltd, Bradford

Location:

Bradford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

dfaae1277871

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

At Trane Technologies TM, through our brands including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation, aiming for a sustainable world. We are a team that dares to address global challenges with impactful solutions, believing in a better future by uplifting others and enabling our people to thrive both at work and at home.

Position Overview:

The Service Technician provides exceptional customer service and technical support, maintaining customer plant and equipment as per our maintenance and service contracts. The role aims to maximize technician productivity, enhance customer experience, and improve operational processes. Candidates are sought to cover Scotland.

Key Responsibilities:

• Diagnose system problems during service visits and projects.
• Perform Planned Preventative Maintenance (PPM), handle breakdowns, warranty work, hire, and commissioning tasks.
• Build and maintain strong customer relationships.
• Collaborate with Service desk, Sales, and Operations teams.
• Use software, hand tools, blueprints, and engineering specifications to diagnose and repair units.
• Generate reports on work completed and invoiced.
• Maintain excellent customer relationships and communication.

Internal Controls and Administration:

• Proven experience as a service or field technician.
• Strong customer service principles.
• Excellent interpersonal skills and team motivation abilities.
• Analytical and problem-solving skills.
• Proficiency in Apps, diagnostic software, and MS Office.

Skills and Capabilities:

• Knowledge of manufacturing industry is an advantage.
• Strong communication and positive mindset.
• Ability to work independently.
• Relevant certificates, including F-Gas.
• Availability for standby and call-outs, including weekends and bank holidays.
• Proficiency in Microsoft Office.
• UK Driver's license; right to work in the UK.

What We Offer:

• Competitive salary and benefits including pension, healthcare, and life insurance.
• Company van.
• Fast-paced environment with a supportive culture.
• Structured induction and ongoing development.
• Opportunity to contribute directly to our business.

We are an equal opportunity employer, welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any protected status.