Service Technician - Product Experience

Apex Resource Management; England; On-site; GBP 44,000; Full time

Job summary

A premium vehicle company in Northamptonshire seeks a Product Experience Service Technician to join their team. You will perform inspections, provide technical support, and oversee warranty issues for luxury vehicles. Ideal candidates have a solid mechanical background, experience with complex vehicle builds, and are passionate about automotive excellence. The position offers a competitive salary of £44,000 per annum, with opportunities for growth and overtime.

Benefits

Supportive culture

Long-term potential

Modern facilities

Qualifications

• Extensive hands-on experience with whole vehicle builds and strip-downs.
• Strong knowledge of mechanical systems, experience with electronics is a bonus.
• Background in motorsport or high-end vehicle servicing is advantageous.

Responsibilities

• Perform final pre-delivery inspections and ensure safe vehicle loading for shipment.
• Provide remote and in-person technical support to clients post-delivery.
• Diagnose and resolve warranty issues locally and potentially on-site.

Skills

Mechanical systems knowledge

Problem-solving

Client interaction

Communication skills

IT proficiency

Tools

Diagnostic tools

Alignment equipment

Job description

Join a Legacy of Perfection as a Product Experience Service Technician

Location: Nr Daventry, Northamptonshire
Contract Basis: Ongoing (Inside IR35) Initial Contract to Perm.
Pay: In the region of GBP44,000 per annum, dependant on experience.

Do you have a passion for performance, precision, and pushing the boundaries of automotive craftsmanship? Join an iconic name in reimagined classic vehicles and become part of a team where every detail matters, and excellence is a daily pursuit.

At a state-of-the-art aftersales workshop in Northamptonshire, you ll play a key role in supporting the ownership journey of globally admired vehicles. From pre-delivery inspections to in-field technical problem-solving, this role offers variety, challenge, and a front-row seat to automotive artistry.

Why Join?

• Legendary Craftsmanship: Be part of a brand revered for transforming classic vehicles into rolling masterpieces.
• Dynamic Role: Tackle a wide variety of technical challenges no two days are ever the same.
• Modern Facilities: Work in a purpose-built, premium-grade facility that reflects the quality of the vehicles.
• Supportive Culture: Join a team that values innovation, problem-solving, and team spirit.
• Long-Term Potential: Ongoing contract with the possibility of progression and permanent opportunities.

Your Role as a Product Experience Service Technician

This isn t your average workshop role. You ll be a key part of the Product Experience team, ensuring each vehicle meets world-class standards before, during, and after client delivery.

Key Responsibilities:

• Perform final pre-delivery inspections and ensure safe vehicle loading for shipment.
• Provide remote and in-person technical support to clients post-delivery.
• Diagnose and resolve warranty issues locally and potentially on-site with clients globally.
• Conduct inbound inspections and carry out service, upgrade, and warranty work on multiple models.
• Execute dynamic road tests and full vehicle preparation before client return.
• Log all service data, defects, media evidence, and time allocations for engineering feedback and invoicing.
• Collaborate closely with quality and engineering to drive continuous improvement.

Who We re Looking For

You're a technician with passion, precision, and versatility someone who takes pride in solving complex problems and delivering an exceptional client experience.

The Ideal Service Technician Will Have:

• Extensive hands-on experience with whole vehicle builds and strip-downs.
• Strong knowledge of mechanical systems; experience with electronics and trim is a bonus.
• Background in motorsport or high-end vehicle servicing is highly advantageous.
• Familiarity with alignment equipment, diagnostic tools, and A/C systems preferred.
• Excellent communication and organisational skills client interaction is part of the job.
• Confidence in solo fieldwork and public speaking when representing the brand.
• IT proficiency to update digital service tickets and defect reports.
• Flexible approach to working hours and travel including overseas trips when required.

Hours & Pay:

• Hours: Monday Thursday (07 15), Friday (07 30). Overtime available.
• Pay: GBP44,000 per annum, depending on experience.

Ready to Make Your Mark?

If you re driven by craftsmanship, excellence, and a desire to work with some of the most iconic vehicles in the world this is your opportunity to join the Product Experience Service Technician team. Apply today and a member of our team will be in touch. All applications are handled in strict confidence.

Key Skills:
Service Technician / Warranty Support / Whole Vehicle / Vehicle Diagnosis / Vehicle Strip & Rebuild / Porsche / Aftersales / Classic Vehicles / Motorsport / Trim & Mechanical