Service Technician - North Team - ICS Cool Energy Ltd

TN United Kingdom; Bradford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to deliver exceptional customer service and technical support. This role involves diagnosing system issues, performing planned maintenance, and fostering strong customer relationships. The position offers a competitive salary, benefits, and the chance to work in a dynamic environment. Join a supportive culture that values your contributions and provides ongoing development opportunities. If you are passionate about making a difference and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Competitive salary

Pension

Healthcare

Life insurance

Wellbeing programs

Company vehicle

Structured induction

Ongoing development

Qualifications

• Proven experience as a service or field technician.
• Strong knowledge of customer service principles and interpersonal skills.

Responsibilities

• Diagnose system problems and carry out Planned Preventative Maintenance.
• Build and maintain strong customer relationships and generate reports on work orders.

Skills

Diagnose system problems

Planned Preventative Maintenance

Customer service principles

Analytical and problem-solving skills

Strong communication skills

Proficiency with diagnostic software

Relevant certifications (F-Gas)

Tools

MS Office

Diagnostic software

Job description

Below is a refined version of the job description, focusing on clarity, proper formatting, and removing irrelevant or redundant content:

Job Description

At Trane Technologies TM and through our brands including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation, challenging what’s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future by uplifting others and enabling our people to thrive at work and at home. We boldly go.

Position Overview

The Service Technician is responsible for providing exceptional customer service and technical support. This role is crucial for maintaining customer plant and equipment on-site, covered by our maintenance and service contracts. The goal is to maximize technician productivity, enhance the customer experience, and improve operational processes. Candidates from or near Leicester, Peterborough, or Nottingham are preferred.

Key Responsibilities

Customer and Technical

• Diagnose system problems during service visits and projects.
• Carry out Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire, and commissioning tasks at customer sites.
• Build and maintain strong customer relationships, acting as a trusted contact.
• Collaborate with Service Desk, Sales, and Operations teams to share customer insights.
• Use software, diagnostic tools, and hand-tools to diagnose and repair units, following blueprints or specifications.
• Generate reports on completed work orders.
• Foster strong customer relationships through excellent service.
• Communicate updates with supervisors, regional managers, senior technicians, and customers to drive improvements.

Internal Controls and Administration

• Proven experience as a service or field technician.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills and ability to motivate technicians.
• Analytical and problem-solving skills.
• Proficiency with diagnostic software, apps, and MS Office.

Skills and Capabilities

• Knowledge of the manufacturing industry is advantageous.
• Strong communication skills and a positive attitude.
• Ability to work independently.
• Relevant certifications, including F-Gas.
• Willingness to cover standby and call-outs, including weekdays, weekends, and holidays.
• Valid UK driver’s license; right to work in the UK.

What We Offer

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing programs.
• Company vehicle.
• A dynamic, fast-paced environment.
• Supportive culture and community.
• Structured induction and ongoing development.
• Opportunity to make a significant impact within our business.

We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any other protected characteristic.