Service Technician

P Tuckwell Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in agricultural equipment services is seeking a skilled technician to perform diagnostics and repairs on John Deere products. In this customer-facing role, you'll be responsible for maintaining high service standards while building strong relationships with customers. Benefits include a company van, health plans, and pension scheme.

Benefits

Healthshield Cash Back Plan

Employee Assistance Program

Long Service Awards

Financial Wellbeing Meetings

Company Pension Scheme

Paid holiday plus bank holidays

Company Van for work purposes

Overtime opportunities

Qualifications

• Technician role focusing on diagnostics, servicing, and repairs of agricultural/turf equipment.
• Proficient in mechanical, electrical, and hydraulic systems.
• Valid driving license and preferred fork lift license.

Responsibilities

• Carry out high standard diagnostics and repairs for John Deere equipment.
• Maintain cleanliness and organization of the workstation.
• Mentor apprentices and assist fellow technicians.

Skills

Experience performing service repairs

Proficient knowledge of mechanical, electrical and hydraulic systems

Ability to work in a team environment

Valid Driving Licence

Familiar with John Deere and competitive products

Education

Minimum LTA certification level or comparable John Deere scale

Job description

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Hours : 39 or 40 hours per week, depending on location

Job Function:

Reporting to the Service Manager, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to John Deere and other equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

• Perform diagnostics and repairs on agricultural/turf equipment , including AMS products.
• Complete all reports and administration required for work assignments (job cards – DTAC case – time sheets, etc.).
• Maintain a clean workstation, assist with overall workshop organisation, cleanliness and correct use of tools and vehicles.
• Follow all safety rules and regulations in performing work assignments.
• Actively participate in training programs required for the development of skills and knowledge.
• Perform diagnostics and repairs in the field when required.
• Support technicians with diagnostics and repairs in field when required.
• Perform pre-delivery set up on new or used equipment.
• Support Product Specialists when required.
• Mentor apprentices and other technicians.

Skills & Qualifications:

• Experience performing service repairs
• Ability to perform repairs and required maintenance using special tools and equipment following approved technical procedures
• Proficient knowledge of mechanical, electrical and hydraulic systems to perform repairs
• Ability to use standard computer applications, internet functions and John Deere Service ADVISOR
• Ability to operate vehicles and equipment used for diagnostic purposes
• Familiar with John Deere and competitive products
• Ability to work in a team environment
• Minimum LTA certification level or comparable John Deere scale
• Ability to work extended hours and weekends
• Valid Driving Licence essential
• Fork lift licence preferred

Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, Paid holiday plus bank holidays, a Company Van for work purposes, as well as Overtime opportunities.