Service Technician

Ernest Doe & Sons Ltd; Norwood End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established agricultural company in Essex is seeking a Service Technician to repair and maintain their agricultural and horticultural equipment. The ideal candidate should have experience in the industry, strong fault-finding skills, and excellent customer service abilities. This full-time role offers a competitive salary, benefits, and opportunities for professional development.

Benefits

32 days holiday

Company Sick Pay Scheme

Life Assurance (2x salary)

Workplace Pension

Employee Referral Bonus

Staff discount in Country Stores

Winter Flu Jab Service

Qualifications

• Experience in agricultural or horticultural machinery industry preferred.
• Physically capable of handling machinery with assistance if required.
• Full UK driving licence required.

Responsibilities

• Diagnose faults and carry out repairs on agricultural machinery.
• Perform maintenance and service work as required.
• Liaise with customers and suppliers to deliver high service standards.

Skills

Fault-finding and repair skills

Customer service skills

Ability to work independently

Job description

Overview

We\'re looking for an experienced and motivated Service Technician to join our well-established team at our Fyfield branch in Essex. In this hands-on role, you\'ll be responsible for the repair and maintenance of agricultural and horticultural equipment sold by our sales departments.

Responsibilities

• Diagnosing faults and carrying out repairs on a range of agricultural and horticultural machinery
• Performing maintenance, warranty, and chargeable service work
• Using the latest diagnostic software and tools to support your technical work
• Liaising with customers and suppliers in a professional manner
• Working independently and as part of a team to deliver a high standard of service
• Following health & safety procedures and maintaining workshop standards

Qualifications

• Experience in the agricultural or horticultural machinery industry (preferred)
• Strong fault-finding and repair skills
• Physically capable of handling machinery (with tools or assistance where required)
• Excellent customer service and communication skills
• Ability to work autonomously and take initiative
• Full UK driving licence required
• Good general fitness and a professional appearance

Employment Details

• Hours: 8am to 5pm, Monday to Thursday; 8am to 4pm Friday (1hr unpaid lunch)
• Overtime: paid at time and a half following the completion of contracted hours
• Contract: Permanent, full-time, 39 hours per week
• Salary: Competitive, depending upon experience, hourly paid, plus company vehicle and mobile phone for business use
• Bonus: Annual profit related bonus
• Benefits: 32 days holiday (including bank holidays), Company Sick Pay Scheme & Life Assurance (2x salary), Workplace Pension, Employee Referral Bonus, Staff discount in Country Stores, Winter Flu Jab Service & Wellbeing Focus Group