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Service Technician
ZipRecruiter
Luton
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a Service Technician to provide exceptional technical support and manage service requests. This role involves diagnosing and repairing mechanical and electrical equipment, ensuring customer satisfaction through effective communication and organization. The ideal candidate will thrive in a fast-paced environment, demonstrating a strong desire to learn and grow within the company. Join a dynamic team where your contributions will directly impact client success and operational efficiency. If you have a passion for technology and customer service, this opportunity is perfect for you.
Qualifications
- Experience in technical support and fault diagnosis of mechanical/electrical equipment.
- Strong administrative skills with attention to detail.
Responsibilities
- Provide technical support and manage service requests efficiently.
- Maintain accurate customer data and assist in technical projects.
Skills
Education
Tools
Job description
Job Description
Service Technician
Luton, Bedfordshire
Full Time – Permanent Role
Salary - Competitive
Main Responsibilities
- Providing technical support via phones.
- Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.
- Process technical engineer’s callouts via Salesforce, review the technical engineer’s documentation & assure all requirements are met to then proceed with payment to the technical engineers.
- Management of all customer data, ensuring that all records are accurate & consistently updated.
- Answering queries related to technical faults, spare parts, and documentation via a shared mailbox alongside own personal mailbox.
- Supporting the Regional Technical Managers with a variety of projects.
- Assisting the Regional Technical Managers in the Workshop and customer site visits.
- Working closely with the Customer Service team in arranging installations.
- Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.
Experience and Skills
- Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.
- Technical support/help desk experience.
- Previous administrative experience.
- Holding electrical and/or mechanical engineering qualification would be advantageous.
- Experienced in Microsoft Office.
Personal Attributes
- Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow, and progress.
- Customer focused, with excellent interpersonal communication skills.
- Strong organisational and time management skills.
- Clear attention to detail.
- Excellent analytical & problem-solving skills.
- Team player who will be able to work alone or as part of a successful technical support team.
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