Service Technician

Drift Bridge Group; Epsom; On-site; GBP 36,000 - 39,520; Full time

Benefits offered by this job

Bonus plans

Pension scheme

Cycle to work

Life assurance

Birthday off

24/7 employee support

Discounts on servicing

Company discounts

Long service benefits

Job summary

Drift Bridge Group in Epsom is seeking a Service/Diagnostic Technician to join a dynamic service team. You will perform routine maintenance, diagnostics, and repairs, while delivering excellent customer service.

The role offers growth in a multi-franchise dealer group with strong family values and opportunities to learn and develop. We expect a proactive individual with a solid base in vehicle maintenance, able to communicate clearly with customers and work well in a team.

Qualifications

• Passionate, dedicated with solid foundation in vehicle maintenance and repair.
• Eager to learn and develop with proactive training.
• Professional, reliable with a team-focused attitude.

Responsibilities

• Routine maintenance: oil changes, tyre replacements, brake inspections to keep vehicles in top condition.
• Diagnostic and repair: diagnose issues using diagnostic equipment and repair engines, electrical systems, suspensions, and more.
• Parts replacement: fit worn or damaged parts to manufacturer standards.
• Customer interaction: clearly explain issues and provide repair recommendations.
• Record keeping: maintain accurate records of services and repairs.
• Safety compliance: follow safety protocols and maintain a safe working environment.
• Team collaboration: work with other technicians to ensure efficient service delivery.
• Continuous learning: stay updated on automotive tech through training.

Job description

Job Title

Service/Diagnostic Technician

Location

Drift Bridge Skoda / Audi Approved Epsom, Reigate Road, Epsom, KT17 3LA

*PLEASE ENSURE YOU HAVE SUFFICIENT SERVICE / DIAGNOSTIC TECHNICIAN EXPERIENCE BEFORE APPLYING*

About the Role

As a Service/Diagnostic Technician for Drift Bridge Group, you will be an integral part of our dynamic service team, ensuring that every vehicle receives the highest standard of care and maintenance. This role involves performing a range of technical tasks, from routine maintenance to complex repairs, while delivering exceptional customer service. Whether you're a recently qualified technician or looking to progress in your career, Drift Bridge Group provides an environment that fosters growth and excellence.

Hours

45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.

Key Responsibilities

• Routine Maintenance: Perform routine tasks such as oil changes, tyre replacements, and brake inspections to ensure vehicles are in top condition.
• Diagnostic and Repair: Diagnose mechanical issues using specialised diagnostic equipment and carry out repairs on engines, electrical systems, suspensions, and other vehicle components.
• Parts Replacement: Replace worn or damaged parts, including brakes, filters, belts, and hoses, ensuring all replacements meet manufacturer standards.
• Customer Interaction: Communicate effectively with customers, explaining vehicle issues, and providing repair recommendations.
• Record Keeping: Maintain accurate and detailed records of all services performed, including repairs and maintenance activities.
• Safety Compliance: Adhere to all safety protocols and procedures, ensuring a safe working environment for yourself and your colleagues.
• Team Collaboration: Work closely with other technicians and team members, sharing knowledge and ensuring efficient service delivery.
• Continuous Learning: Stay updated on the latest automotive technology and repair techniques through regular training and development opportunities.

About You

You are a passionate and dedicated individual with a strong commitment to delivering excellent service. Whether you're newly qualified or have a few years of experience, you have a solid foundation in vehicle maintenance and repair. You are keen to learn and develop further, with a proactive approach to training and skill enhancement. You take pride in your work and enjoy being part of a team that values quality, safety, and customer satisfaction. You are professional, reliable, and always strive to exceed customer expectations.

Skills And Attributes

• Technical Proficiency: Strong understanding of vehicle systems and components, with the ability to diagnose and repair a wide range of issues.
• Attention to Detail: A meticulous approach to work, ensuring all tasks are completed to the highest standard.
• Customer Focus: Excellent communication skills, with the ability to explain technical information to customers clearly and confidently.
• Team Player: Collaborative and supportive, with a positive attitude towards working in a team environment.
• Problem-Solving: Ability to think critically and solve complex mechanical problems efficiently.
• Time Management: Capable of managing time effectively to complete tasks within set deadlines.
• Safety Conscious: Commitment to maintaining a safe working environment, adhering to all safety guidelines and protocols.
• Adaptability: Willingness to embrace new technologies and continuous learning to stay current with industry developments.

About The Company

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a multi-franchise, family-run dealer group. Now in its third generation of family ownership, Drift Bridge Group remains a privately owned business, supplying new and used Audi, Honda, Volkswagen and Škoda vehicles, with Geely joining the group in 2026. Alongside vehicle sales, we provide full aftersales support and operate TPS branches in Chessington, Croydon, Brighton and Guildford.

Our family-focused values shape the way we do business, ensuring our customers and our people are treated with equal respect. We aim to create an environment where everyone feels part of the team, with a welcoming atmosphere and consistent service across all our sites.

We offer stability, clear expectations, and opportunities to grow. Teamwork matters here, and every role makes a difference.

Benefits

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round‑clock assistance from trained specialists, providing comprehensive support for emotional well‑being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Group, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!

Salary £36,000‑£39,520 + bonus subject to experience and qualifications