SERVICE TECHNICIAN

Ernest Doe & Sons Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established machinery company in Essex is seeking an experienced Service Technician to join their team. In this role, you will repair and maintain agricultural machinery, ensuring exceptional customer service. The ideal candidate will possess strong technical and diagnostic skills, a full UK driving licence, and a commitment to health & safety. Competitive salary and benefits package included.

Benefits

32 days holiday

Workplace pension

Life assurance (2 x salary)

Company sick pay scheme

Employee referral scheme

Qualifications

• Proven experience in the agricultural industry (advantageous).
• Strong technical and diagnostic skills.
• The ability to work independently and as part of a team.
• Good general fitness and a professional appearance.

Responsibilities

• Repairing and maintaining machinery sold through our sales departments.
• Diagnosing faults using the latest software.
• Providing first-class service to customers.

Skills

Technical skills

Diagnostic skills

Problem-solving

Customer service

Communication skills

Job description

Overview

Do you have a knack for fixing machinery and a passion for delivering exceptional customer service? We’re looking for an experienced Service Technician to join our friendly, professional team at our Fyfield branch in Essex.

This is a fantastic opportunity to work with a well-established company trading and operating from 20 locations, covering Essex, Herts, Suffolk, Norfolk, Cambridge, Lincolnshire, Kent, Surrey and Sussex.

Over the last 18 months, we have won the New Holland Service Excellence (Net Promoter Score) Award (Agriculture), New Holland Telehandler Dealer of the Year (Agriculture), Dalbo European Dealer of the Year (Agriculture) and Hyundai Dealer of the Year (Construction).

Responsibilities

In this hands-on role, you’ll report directly to the Service Manager and be responsible for:

• Repairing and maintaining machinery sold through our sales departments within your designated area
• Diagnosing faults using the latest software and carrying out warranty, chargeable, or internal repairs
• Providing first-class service to customers who depend on agricultural or horticultural machinery
• Safely handling heavy machinery, using appropriate lifting tools when required
• Communicating effectively with customers and suppliers to ensure smooth service delivery

What We’re Looking For

• We’d love to hear from you if you have:
• Proven experience in the agricultural industry (advantageous)
• Strong technical and diagnostic skills
• The ability to work independently and as part of a team
• A practical, problem-solving approach to work
• Good general fitness and a professional appearance
• A strong commitment to health & safety procedures
• Excellent customer service and communication skills
• A full, clean UK driving licence

Additional Information

• Start Date: Immediate, but subject to candidate notice period.
• Hours: 39hrs per week - 8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1-hr unpaid lunch). Overtime paid at time and a half on completion of 39 hours
• Salary: Competitive, depending on experience (hourly paid) plus company van and mobile phone
• Benefits: 32 days holiday (incl bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.