Service Technician

The Methodist Church in Britain; City Of London; In loco; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Guy's and St Thomas' NHS Foundation Trust is seeking a Technician for its Assistive Communication Service AAC team. The role focuses on programming and updating assistive devices, servicing and maintenance, and running clinics with clients across London.

The post requires a relevant degree or NVQ Level 5, GCSEs in Maths and English, and experience with Windows/Office, Windows 10/11, iOS, and AAC tech. A UK driving licence is needed for travel to patients.

Competenze

• Advanced user experience of Windows/Office, including Windows 10/11 and iOS.
• Experience working directly with patients with communication needs in health, social care or education settings.
• Experience of AAC or assistive technology.

Mansioni

• Programme and update communication software on devices.
• Carry out servicing, maintenance and software upgrades including planned preventive maintenance.
• Run software and equipment review clinics with clients.
• Manage specialist AAC software and equipment across the service including on the Mobile Device Management system.
• Visit patients across north and south east London, alone or with team members.
• Send out replacement equipment, accessories and batteries, identifying the resources needed.
• Monitor stock levels of devices, accessories and consumables and order replacements.
• Maintain an organised equipment store with accurate equipment databases and logs.
• Receive, label, assemble and store equipment with the team administrator.
• Train other staff in software setup and operation of equipment.
• Develop SOPs for the post holder's area.
• Ensure Information Governance standards are followed.

Conoscenze

Communication

Troubleshooting

Teamwork

Independent work

Equipment assembly

Formazione

Relevant degree or NVQ Level 5 equivalent

GCSE Maths and English

Strumenti

Windows 10/11

iOS devices

MDM system

Descrizione del lavoro

The Assistive Communication Service at Guy's and St Thomas' NHS Foundation Trust needs a technician for its specialist AAC team, which serves children and adults with complex communication disabilities. The core of the work is programming and updating communication software on high-tech devices, carrying out their servicing and maintenance, running equipment review clinics with clients and keeping stock of devices and consumables. The role sits within a multi-disciplinary team and involves travelling across north and south east London to visit patients, so a valid UK driving licence is needed.

What the job involves

• Programme and update communication software on communication devices
• Carry out servicing, maintenance and software upgrades, including planned preventative maintenance
• Run software and equipment review clinics with clients
• Manage specialist AAC software and equipment across the service, including on the Mobile Device Management system
• Visit patients across north and south east London, alone or with team members
• Send out replacement equipment, accessories and batteries, identifying the resources needed
• Monitor stock levels of devices, accessories and consumables and order replacements
• Maintain an organised equipment store, with accurate equipment databases and logs
• Receive, label, assemble and store equipment with the team administrator
• Train other staff in software setup and the operation and care of a limited range of equipment
• Develop Standard Operating Procedures for the post holder's area
• Ensure Information Governance standards are followed

What’s required

Qualifications

• Relevant degree or NVQ Level 5 equivalent
• GCSE Maths and English

Experience

• Advanced user experience of Windows/Office, including Windows 10/11 and iOS
• Previous experience working directly with patients with communication needs in a health, social care or education setting
• Experience of AAC or assistive technology

Skills & knowledge

• Excellent communication and interpersonal skills, face to face and by telephone
• Clear written communication
• Ability to troubleshoot technical issues with computer-based equipment
• Ability to work flexibly within a team and independently
• Able to complete basic assembly and adjustment of equipment with training

Checks & eligibility

• Valid UK driving licence

Other

• Willing and able to travel across north east and south east London using work vehicles
• Willing to support the transport, delivery and collection of equipment
• Interest and enthusiasm for AAC and assistive technology

Nice to have

• A recognised qualification in at least one IT discipline, such as MCSE or ITIL
• Completed training on AAC, assistive technology and communication
• Wide formal training in computer systems, hardware and software at an advanced level
• Experience installing, uninstalling, configuring and troubleshooting software
• Experience demonstrating or training patients, clients or carers in software and equipment
• Knowledge and skills in facilitating communication with people who have communication difficulties
• Knowledge of using a mobile device management system