Service Team Member - 6731, Warrington

Michaels; Warrington; On-site; GBP 18,000 - 25,000; Full time

Job summary

Michaels, the leading creative destination, is seeking a customer service team member in Warrington. Your role will involve assisting customers, ensuring a positive shopping experience, and completing essential store duties. Join a supportive team with benefits including health insurance and paid time off.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop.
• Provide a fast and friendly checkout experience.
• Assist with Omni channel processes including Buy Online Pickup in Store.

Skills

Customer Service

Retail Experience

Job description

Store - PHI-WARRINGTON, PA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including returns/go back process and store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance
• Interact respectfully with others; promote a positive image and serve as a role model
• Cross-train in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If assistance is needed with essential functions, contact your supervisor for accommodation options.

Work environment includes climate-controlled public retail areas, some outdoor work, and a frame shop with glass cutters and heat press; hours include nights, weekends, and early mornings.

Applicants in the U.S. must meet legal requirements. Michaels requires team members to be at least sixteen (16) years old.

Our purpose is to fuel the joy of creativity. With over 1,300 stores in North America and online, Michaels is the leading creative destination. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit our website.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and be better together.