Service Team Leader

Jago Consultants; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive company in London is seeking an experienced Service Team Leader to enhance customer experience and guide the service team. Ideal candidates will have previous experience in a service role and a strong customer-focused attitude. Join to make a difference in a prestigious environment with opportunities for long-term career progression.

Qualifications

• Experience as a Service Advisor or Service Team Leader in a main dealership.
• Positive, customer-focused attitude and approach.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Greet customers, qualify, and identify their needs for vehicle drop-off.
• Progress and update customers throughout the day.
• Discuss and upsell additional work to customers.
• Advise and forward diarised unsold work.
• Carry out inspections as necessary prior to handover to customers.

Skills

Customer-focused attitude

Service advisor experience

Job description

Social network you want to login/join with:

Our client is a Prestige dealership, currently recruiting an experienced Service Team Leader to join their team.

You will focus on delivering a high level of brand experience to customers, committed to making a difference and seeking long-term career progression.

• Manage all service telephone and walk-in enquiries
• Greet customers, qualify, and identify their needs for vehicle drop-off
• Progress and update customers throughout the day
• Discuss and upsell additional work to customers
• Advise and forward diarised unsold work
• Carry out inspections as necessary prior to handover to customers

About You:

• Experience as a Service Advisor or Service Team Leader in a main dealership
• Positive, customer-focused attitude and approach