Service Support Technician (PSV)

AB Volvo; Coventry; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading global bus solutions provider is seeking a skilled Service Support Technician to join their team in Coventry. This role involves supporting the dealer network with pre-delivery inspections and repairs, ensuring safety and quality standards. Candidates should have experience in PSV or HGV maintenance and the ability to engage with customers effectively. The position offers a competitive salary and generous benefits including a pension scheme, holiday allowance, and discounts on various purchases.

Benefits

Pension scheme matched up to 5%

25 days holiday plus bank holidays

Discounts on shopping vouchers and travel

Fitness perks and discounts

Enhanced family-friendly policies

Qualifications

• A full UK driving licence (PSV licence preferred but not essential).
• Hands-on workshop experience in PSV or HGV.
• Ability to read schematics and circuit diagrams.

Responsibilities

• Conduct pre-delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on-site.
• Assist with storage procedures, vehicle movements, and preparation.

Skills

Strong diagnostic and problem-solving skills

Excellent communication skills

Organisational skills

Strong manual skills

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair

Tools

Diagnostic tools for vehicle electrical and electronics

Job description

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Service Support Technician (PSV)
Salary: £38,000 & £1000 joining bonus plus Company Van
Location: Coventry/field-based with frequent travel and occasional nights away
Working days: Monday toFriday, overtime available

Working hours 08:00 to 16:00 when based from Coventry, from other locations will be 8 8-hour working day

Volvo Bus is a global leader in safe, sustainable, and innovative bus and coach solutions. Every vehicle we produce represents cutting-edge engineering, world-class quality, and a commitment to keeping passengers and drivers safe. By joining our team, you’ll play a key role in ensuring our buses deliver exceptional performance across the UK, while supporting our dealers and customers with technical expertise and excellence.

We’re looking for a skilled and proactive Service Support Technician to join our Service Market team. In this role, you’ll support the Volvo dealer network with pre-delivery inspections, repairs, and technical expertise, ensuring every vehicle meets our exacting standards. You’ll also work on used vehicles, assist with on-site diagnosis, and contribute to reducing costs while maintaining top-quality service.

What Volvo Bus Can Offer You:

• Pension scheme:Matched up to 5% of your salary, including death in service cover.
• Generous holiday allowance:Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases:Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks:Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies:We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave

Ideally, you come from a PSV or HGV truck background with hands-on workshop experience, but are now looking for a more customer-facing role. You’re someone who thrives on problem-solving, delivering excellence, and making a real difference to customers, while enjoying a role that combines technical work with customer interaction.

To succeed, you’ll bring:

• A full UK driving licence (PSV licence preferred but not essential)
• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
• Strong diagnostic and problem-solving skills with the ability to read schematics and circuit diagrams
• Ability to carry out/repair electrical wiring in a range of vehicles
• Knowledge of diagnostic tools for vehicle electrical and electronics
• Strong manual skills and precision in repair and testing
• Organisational skills and the ability to work as part of a team
• An understanding of contractual obligations and the ability to interpret wording
• Excellent communication skills, both verbal and written
• A solid technical understanding of vehicle systems, with the willingness to keep learning about our product range and the latest industry legislation

You’ll report directly to the Service Manager – UK and Ireland and be part of a passionate, supportive team. Day to day, you’ll collaborate with technical experts, dealer network colleagues, Bodybuilders and wider support teams across the UK to deliver a seamless experience for both colleagues and customers.

What You Will Do

• Conduct pre-delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on-site.
• Inspect, maintain, and rectify used vehicles efficiently.
• Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
• Assist with storage procedures, vehicle movements, and preparation.
• Support service market teams with on-site diagnostics, investigations, and rectifications.
• Oversee bodybuilder quality inspections and report accurately on all work carried out.
• Contribute to cost management while maintaining Volvo’s standards of health, safety, quality, and environmental care.

Apply today, or if you know someone who would be perfect for this role, encourage them to apply.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.