Service Support Specialist

FOBA; Liverpool City Region; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Service Support Specialist, where you'll enhance water quality worldwide while collaborating with a supportive team. Enjoy a hybrid work arrangement and robust career development opportunities in a mission-driven organization focused on sustainability and diversity.

Benefits

Hybrid work with flexible hours

Career coaching and development opportunities

Strong supportive team

Qualifications

• At least 3 years of progressive administrative experience in a B2B environment.

Responsibilities

• Managing the bespoke Case Management System.
• Creating work orders for repairs and maintenance.
• Generating offers for repairs in the ServiceMax system.
• Creating contracts for bench service.
• Investigating finance queries and creating credit notes.

Skills

Fluent or native English

Administrative skills

Familiarity with administrative systems

PC and Office software proficiency

Job description

Are you interested in working for an international and diverse company?

Are you interested in working for a company that is dedicated to sustainability?

Are you looking for a friendly and supportive team?

If so, read on!

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people as much as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills, combined with passion, is key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply.

We offer:

• Hybrid work with flexible hours, totaling 37.5 hours per week
• Career coaching and development opportunities
• A strong and supportive team eager to work with you

As the Service Support Specialist, you will proactively interact with customers via phone or email to identify needs and determine appropriate actions or escalate issues for further review. Working closely with internal teams, you will be based in our Salford Quays office in Manchester, with a hybrid work arrangement of three days in the office and two days remote.

Typical daily responsibilities include:

• Managing our bespoke Case Management System
• Creating work orders for repairs and maintenance
• Generating offers for repairs and maintenance in our ServiceMax system
• Creating contracts for bench service
• Investigating service finance queries, creating credit notes, and re-invoicing
• Collaborating with Service Sales Representatives and Sales teams to improve processes and meet department KPIs through visual management and countermeasures

Essential requirements:

• Fluent or native English speaker
• At least 3 years of progressive administrative experience in a B2B environment, including familiarity with various administrative systems and confident use of PC and Office software

At Hach, we are committed to ensuring water quality worldwide. Our mission is to make water analysis better—faster, simpler, greener, and more informative—through teamwork, customer partnerships, passionate experts, and reliable solutions.

Joining our team means making an immediate, measurable impact on a global scale by supporting the world's water needs. We foster a respectful, collaborative environment that encourages career growth and professional development, supported by resources that enhance your life because we value authenticity and talent.

Driven by the urgent challenges of climate change and global health, we are innovating within a rapidly digitizing industry to develop technologies that ensure water safety and environmental protection.

At Veralto, we embrace diversity and the unique perspectives it brings—visible and invisible—within our workforce, workplace, and markets. Our associates, customers, and shareholders contribute diverse attributes that enrich our company.

If you’ve ever wondered what’s within you, now is the perfect time to find out.

We do not accept unsolicited assistance from headhunters or recruitment firms. Resumes or profiles submitted without a signed search agreement approved by Talent Acquisition will be considered the property of Veralto, and no fee will be paid if the candidate is hired through such unsolicited referrals.