Service Support Officer - Quality Assurance Service

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 18,000 - 25,000; Part time

Job summary

Sandwell Children's Trust is seeking a part-time Service Support Officer to provide Business Admin Support across the Quality Assurance Service. The successful candidate will need minute taking experience, IT literacy, and strong organizational skills, working 22.5 hours a week until February 2026. This role offers a welcoming environment and competitive benefits to support employee loyalty and well-being.

Benefits

Generous annual leave of up to 29 days

Paid birthday off

Local government pension scheme

Flexible working patterns

Service awards

Qualifications

• Must hold NVQ Level 2 in Business Administration or equivalent.
• Experience in minute taking of complex meetings is required.
• Previous experience in a business admin role necessary.

Responsibilities

• Provide comprehensive admin support to practitioners and managers.
• Take minutes in complex meetings.
• Work within tight deadlines as part of a team.

Skills

Minute taking

Communication skills

Organisational skills

Teamwork

IT literacy

Education

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our‘Sandwell Deal’,brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:-

• Generous annual leave of up to 29days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 22.5 per week working Wednesday to Friday (office based)

Fixed term contract until February 2026

Sandwell Children’s Trust has a fixed term contract for a part-time Service Support Officer to cover maternity leave until February 2026 to provide Business Admin Support throughout the Quality Assurance Service. We are looking to appoint an experienced minute taker/administrator to provide comprehensive admin support to practitioners and managers.

The successful applicant will need to be proficient in minute taking, flexible, enjoy a challenge, work to tight deadlines and work as part of a team. If this is you, we look forward to receiving your application.

What you need to be successful in this role:

• Will hold NVQ Level 2 in Business Administration or equivalent.
• Be able to demonstrate previous experience of working in a business admin role.
• Have experience in minute taking of complex meetings.
• You need to be IT literate with experience of using Microsoft Office packages.
• Have good communication and telephone skills.
• Have good organisational skills and ability to prioritise your own workload.
• You must also be able to work independently and work well as part of a team.
• A standard DBS check will be required for this role.

  When people join the team at Sandwell they say it feels like they become part of the family…they have #ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it’s a really exciting time to join Sandwell Children’s Trust and to become part of our Family.

  So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.

  Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.

  To apply please click on the link below to complete an application form and view the Sandwell Deal:-

  https://sandwelldeal.co.uk/apply/