Service Support Officer

Service Care Solutions Ltd; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking Service Support Officers to join their Business Admin Service, providing crucial support to Child Protection and Court Social Work Teams. The role involves a variety of administrative tasks, including minute taking and scheduling meetings. Ideal candidates will be organized, proactive, and have strong admin experience, particularly in busy team environments.

Benefits

£250 referral bonus

Qualifications

• Strong admin experience required, especially in minute taking.
• Ability to manage workloads and meet tight deadlines.
• Confident in using Microsoft Office and case management systems.

Responsibilities

• Provide day-to-day admin support to Court Officers and Social Work Teams.
• Maintain and update Court/Legal Order trackers.
• Type minutes for various meetings.

Skills

Admin experience

Minute taking

Communication

Teamwork

Microsoft Office

Tools

Microsoft Outlook

MS Teams

LCS (Liquid Logic Children’s System)

Job description

Job Title: Service Support Officer (x3.5 roles available)

Location: Sandwell Children’s Trust, Oldbury

Contract: 6-months with a view for extension

Salary: £15.66 per hour

Working Hours:

1. 3 x full-time roles (37 hours/week)
2. 1 x part-time role (18.5 hours/week)
3. Application Deadline: Thursday 29th May 2025 at 5pm

Please note: These roles are office-based at our headquarters in Oldbury. Working hours are Monday to Thursday 9:00–17:30 and Friday 9:00–17:00 for full-time roles. Hours for the part-time post will be discussed at interview.

About the Role:

Sandwell Children’s Trust is seeking 3.5 Service Support Officers to join our Business Admin Service, supporting the Child Protection and Court Social Work Teams. This is an opportunity to contribute to vital services that protect and support vulnerable children and families.

What You’ll Do:

1. Provide day-to-day admin support to Court Officers and Social Work Teams
2. Maintain and update Court/Legal Order trackers
3. Type minutes for Strategy Meetings, Core Groups, and Public Law Outline meetings
4. Schedule, reschedule, and issue invites for meetings using Microsoft Outlook and MS Teams
5. Chase documentation, track minutes, manage returns, and escalate delays as needed
6. Upload minutes and records to LCS (Liquid Logic Children’s System)
7. Answer incoming calls, manage post, and maintain electronic/paper filing systems
8. Provide reception cover and ad hoc admin support as required

About You:

We’re looking for organised, proactive, and detail-focused individuals who:

1. Have strong admin experience, particularly in minute taking for complex meetings
2. Can manage workloads and meet tight deadlines
3. Are confident using Microsoft Office and case management systems
4. Work effectively in a busy team environment
5. Can communicate clearly and sensitively with a wide range of people

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or send your CV to [e-mail].

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.