Service Support Officer

Rentokil Initial; Maidstone; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading business services company in Maidstone is looking for a Service Support Coordinator. In this full-time role, you will assist in managing service operations and ensuring the efficient running of daily activities. Ideal candidates will have strong administrative skills, attention to detail, and excellent customer service abilities. A competitive salary package and additional benefits are offered.

Benefits

Competitive Salary Package

Relocation Package

Work-Life Balance

Industry-Leading Training

Private Healthcare scheme

Company pension scheme

Employee Assistance Programme

Long service recognition

Refer a Friend bonuses

Qualifications

• Previous administrative experience preferred.
• Ability to work in a fast-paced environment.
• Experience in a transport or logistics environment is advantageous.

Responsibilities

• Support the Service Centre Manager and Team Leaders.
• Plan daily service routes.
• Manage service documentation.
• Handle customer enquiries via phone and email.
• Produce monthly and quarterly management data.

Skills

Attention to detail

Customer service skills

Communication skills

IT skills

Tools

Microsoft Word

Microsoft Excel

Job description

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We are currently seeking a Service Support Coordinator to join our dedicated team at the Maidstone branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £24,379 per annum.
• Expected OTE: £26,000 per annum, with bonus and commission schemes available.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), with potential for up to 48 hours in the future with an increased salary.
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Service Coordinator Role

This role will support the Service Centre Manager and Team Leaders to ensure the smooth running of the branch operations. Key responsibilities include:

• Planning daily service routes
• Controlling and managing service documentation
• Ensuring service routes are completed as required
• Dealing with customer enquiries by phone and email
• Producing monthly and quarterly management data

Requirements:

• Previous administrative experience with good IT skills would be preferred
• Proficient user of Microsoft Word and Excel
• Good attention to detail as you must work with a high degree of accuracy
• Ability to work using your initiative and work well in a fast-paced environment
• Demonstrate excellent customer service and communication skills
• Previous experience in a transport or logistic environment would be advantageous but not essential
• You may be required to pass a DBS check depending on the role you have applied for
• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here