Service Support Manager - MSP

Hamilton Barnes Associates Limited; Stoke-on-Trent; On-site; GBP 55,000; Full time

Job summary

A reputable Managed Service Provider is seeking a permanent Service Delivery Manager to oversee service management and client relationships. Ideal candidates will have an ITIL certification and at least 5 years of service management experience, with a strong technical understanding. The role offers competitive benefits including health insurance and annual leave.

Benefits

Health insurance

Annual Leave

Pension

Unlimited Holiday

Qualifications

• 5+ years of service management experience.
• Background in working with MSPs.

Responsibilities

• Oversee service management and maintain client relationships.
• Manage resources and handle financial management.

Skills

ITIL certification

Experience in service management

Supplier management skills

Technical understanding - LAN, WAN, Cloud

Job description

Our client, a reputable Managed Service Provider (MSP) serving the public sector, and offers Security solutions. They are currently seeking a permanent Service Delivery Manager to join their team:

If you are interested in learning more about this opportunity, apply today!

Responsibilities:

• Oversee service management
• Maintain client relationships
• Escalation Management
• Manage resources
• Continual Service Improvement
• Handle financial management

Required Skills/Experience:

• ITIL certification
• Experience in service management
• Background in working with MSPs
• Supplier management skills
• good technical understanding - LAN, WAN Cloud Etc
• 5+ years of Service management experience

Benefits:

• Health insurance
• Annual Leave
• Pension
• Unlimited Holliday

Salary:

• £55,000 per annum