Service Support Manager - Imaging Administration B6

NHS National Services Scotland; Glasgow; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

NHS Pension

Cycle to Work

Learning opportunities

Employee assistance

Job summary

NHS Greater Glasgow and Clyde invites applications for a Service Support Manager within the Diagnostic Imaging service, based at the Queen Elizabeth University Hospital.

You will lead the Imaging Administration service, driving performance against local and national targets, and develop the team through workforce planning, data analysis and service improvement in partnership with clinical and operational colleagues.

Qualifications

• Substantial knowledge and experience in a complex operational service environment.
• Strong administrative management experience.
• Proven experience of leading and developing teams.
• Experience of driving service improvement.
• Knowledge and experience of workforce planning.
• Experience of using data analysis to monitor and improve service performance.
• Knowledge of local and national performance targets.
• Ability to work effectively in partnership with clinical and operational teams.
• Strong leadership and management skills.
• Ability to support innovation and ongoing service development.
• A self-motivated and enthusiastic approach to service delivery.

Responsibilities

• Lead and develop the Imaging Administration service, driving performance against key local and national targets.
• Through effective leadership, workforce planning, data analysis, and service improvement, you will work in partnership with clinical and operational teams across NHS Greater Glasgow and Clyde to deliver high-quality, responsive services for patients.
• This key management post is responsible for leading and managing administrative services across the South Sector Imaging Departments, ensuring services are delivered efficiently, effectively, and in line with organisational objectives.

Skills

Operational service experience

Admin management

Team leadership

Service improvement

Workforce planning

Data analysis

Performance targets

Clinical collaboration

Leadership

Innovation in service development

Self-motivation

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An exciting opportunity has arisen within NHS Greater Glasgow and Clyde Diagnostic Imaging for a Service Support Manager. This is an excellent opportunity to contribute to the ongoing development of one of Scotland's largest Diagnostic Imaging services.

You will play a key role in supporting service delivery, driving innovation, and helping to ensure patients receive timely access to high-quality imaging services across NHS Greater Glasgow and Clyde.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• This is a permanent post
• The post is based at the Queen Elizabeth University Hospital within the South Sector Imaging Departments across NHS Greater Glasgow and Clyde.
• The normal working hours for this post are Monday to Friday, 9.00am to 5.00pm.
• The role is subject to Agenda for Change Terms and Conditions, and there may be occasions where flexibility will be required to support service demands across the operational hours of the Imaging Service.

Key responsibilities:

As one of three Service Support Managers, you will lead and develop the Imaging Administration service, driving performance against key local and national targets.

Through effective leadership, workforce planning, data analysis, and service improvement, you will work in partnership with clinical and operational teams across NHS Greater Glasgow and Clyde to deliver high-quality, responsive services for patients.

This key management post is responsible for leading and managing administrative services across the South Sector Imaging Departments, ensuring services are delivered efficiently, effectively, and in line with organisational objectives.

Knowledge, training, qualifications and/or experience required to do the job:

• Substantial knowledge and experience gained within a complex operational service environment.
• Strong administrative management experience.
• Proven experience of leading and developing teams.
• Experience of driving service improvement.
• Knowledge and experience of workforce planning.
• Experience of using data analysis to monitor and improve service performance.
• Knowledge of local and national performance targets.
• Ability to work effectively in partnership with clinical and operational teams.
• Strong leadership and management skills.
• Ability to support innovation and ongoing service development.
• A self-motivated and enthusiastic approach to service delivery.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.