Service Support Manager

NHS; Pontyclun; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in Pontyclun is seeking a Service Support Manager to oversee the administrative team and ensure the delivery of high-quality services to the clinical team. The ideal candidate will possess excellent communication skills, strong organizational abilities, and experience in a regulated environment, ideally within the NHS. This role offers an opportunity to lead a dedicated team in a vital organization focused on community health.

Qualifications

• Experience in supporting senior management.
• Knowledge of the NHS and how it functions.
• Experience of working in a highly regulated industry.

Responsibilities

• Manage the administrative team effectively.
• Develop working relationships with stakeholders.
• Provide administrative support for senior staff.

Skills

Excellent communication skills

Strong organizational skills

Ability to work independently

Minute taking skills

Education

Educated to degree standard or equivalent experience

Tools

MS Office

Document management systems

Teams

Job description

The Service Support Manager will line manage and support the administrative team to deliver a comprehensive, confidential and expert service to the clinical team under the leadership of the Medical Director.

The post holder will be responsible for the management, overall supervision, initiation and embedding of effective business processes.

Excellent communication skills are required with experience in managing internal and external relationships.

Main duties of the job

The post holder will be required to work proactively in a busy, challenging and complex environment in which to develop and establish effective working relationships with a wide range of internal and external stakeholders, supporting the implementation and delivery of high-quality services. The post holder will lead and develop a comprehensive secretarial and administration service to support the Clinical Services Department (CS) ensuring effective operations are maintained. The postholder is expected to manage their time effectively, meeting tight deadlines and working largely unsupervised to support service delivery within VUNHST. The post holder will provide efficient and effective administrative support for the senior staff within Clinical Services and, as and when required, to meet the exigencies of the service. The post holder will also provide flexible support to the Service and Development team, Blood Health Team, Component Development Laboratory and Research Development & Innovation (RD&I) team where workload and deadlines require it.

This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

About us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in ourcutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Educated to degree standard or equivalent experience
• Evidence of CPD or further training related to business and office management
• Advanced keyboard or typing qualification (i.e. RSA Stage 3, OCR, etc)
• Shorthand qualification

Experience

• Experience in supporting senior management
• Experience of working on own initiative without direct supervision
• Demonstrable experience of working as an Executive Assistant/Personal Assistant for a senior or executive-level manager
• Familiarity with record-keeping and audit processes
• Experience of working in a highly regulated industry e.g. health, engineering, law, financial services
• Knowledge of the NHS and how it functions
• Use of electronic quality management and/or document management systems

Skills

• Evidence of proficiency in the management and maintenance of multiple systems (i.e. MS Office, Datix, Oracle, Q-Pulse, Teams, TRAC, Sharepoint)
• Ability to demonstrate a high level of initiative
• Excellent communication skills - verbal and written.
• Strong Organisational and time management skills
• Minute taking skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.