Service Support Lead

Babcock International Group; Corsham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a Service Support Lead to manage coordination tasks for external support contracts. This full-time role involves maintaining service capabilities, driving improvements, and ensuring quality delivery. Suitable candidates will have strong stakeholder management skills and knowledge of the Royal Navy processes, alongside the ability to hold security clearance.

Benefits

Matched contribution pension scheme up to 8% of salary

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

10-days special paid leave for Reservists

Holiday Trading benefits

'Be Kind Day' for volunteering

Qualifications

• Experience in stakeholder relationship management.
• Familiarity with Royal Navy processes.
• Ability in resource allocation and risk management.

Responsibilities

• Coordinate external support contracts to ensure timely delivery.
• Identify and implement improvements and optimizations.
• Provide performance updates to Service Management.

Skills

Stakeholder relationship Skills

Knowledge of the Royal Navy

Resource allocation

Knowledge of Risk Management

Process creation and Management

Education

English and Maths GCSE or equivalent

Job description

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Job Title: Service Support Lead
Location: Corsham, Wiltshire
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Lead at our Hawthorn site.

The role
As a Service Support Lead, you’ll have a role that’s out of the ordinary. Effectively managing the coordination tasking for external support contracts within the Infrastructure Organisation for tasks.

Day-to-day, you’ll maintain and coordinate an effective external support services capability, as well as:

• Co-ordinate all task dependences internal and external to ensure outsourced and internal support are delivered to schedule, quality and cost.
• Identify trends and single points of failure and make recommendations and (where applicable) implement potential improvements and optimisations.
• Provide continued improvement recommendations, highlighting additional cost-effective activities that could be conducted.
• Hold regular meetings with Service Management to update on current tasking performance and coordinate on future scheduled tasking.
• Introduce consistent reporting metrics.

This role is full time and is a hybrid role with 1 day onsite per week at Hawthorn.

Essential experience of the Service Support Lead:

• Excellent Stakeholder relationship Skills.
• Knowledge of the Royal Navy and its processes.
• Resource allocation.
• Knowledge of Risk Management.
• Process creation and Management.

Qualifications for the Service Support Lead:

• English and Maths GCSE or equivalent.

Security Clearance

• The successful candidate must be able to achieve and maintain Security Check (SC)security clearance for this role.
• Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (

What we offer

• Matched contribution pension scheme up to 8% of salary, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity