Service Support & Hot Job Coordinator (Previous Relevant Experince is Required)

JR United Kingdom; Lancashire; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the UK is seeking a Service Support & Hot Job Coordinator to enhance project delivery in fibre build with a focus on Health & Safety. This pivotal hybrid role involves administration, coordination, and management of third-party compliance, requiring a proactive individual skilled in data analysis and communication.

Benefits

Overtime opportunities

26 days holiday plus public holidays

Company pension scheme

Flexible benefits portal

Ongoing training and development

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Proactive and self-motivated with strong data analysis skills.
• Ability to manage multiple priorities and provide excellent customer service.
• Experience in administration or coordination, preferably in a service support role.

Responsibilities

• Monitor and maintain SLA compliance for critical jobs.
• Coordinate utility prints, obtain permissions for site activities.
• Ensure adherence to local authority and statutory Streetworks legislation.

Skills

Data analysis

Communication

Project management

Customer service

Education

City & Guilds or NRSWA Coordination of Streetworks certification

Tools

MS Office

MS Teams

Job description

Service Support & Hot Job Coordinator (Previous Relevant Experince is Required), lancashire

Client:

Telent

Location:

lancashire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

10.07.2025

Expiry Date:

24.08.2025

Job Description:

Telent’s Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.

This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.

This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You’ll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You'll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.

What you’ll do:

• Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activities
• Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissions
• Support and maintain performance frameworks that align with business goals and drive improvements
• Manage third-party partners to deliver training, processes, and validation tools
• Ensure accurate, high-quality data through handling both qualitative and quantitative inputs
• Oversee work order creation in collaboration with subcontractors and Supplier Managers
• Continuously improve processes and systems, documenting and communicating changes
• Ensure compliance with local authority and statutory Streetworks legislation
• Meet or exceed all client and internal KPIs
• Maintain data accuracy and process compliance across teams and depots
• Adhere to Health & Safety policies and procedures
• Provide demand plans to align requirements with available capacity for efficient delivery
• Apply analysis techniques to address high-priority issues
• Work independently while knowing when to escalate or seek guidance
• Contribute actively to the team’s performance
• Perform other duties as required

Who you are:

You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement. You're process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.

Key requirements:

• Analyse and present data clearly to support better decision-making
• Identify and help implement process improvements
• Confidently apply technical knowledge relevant to the role
• Ensure adherence to process standards and quality checks
• Gather, clean, and maintain accurate and reliable data
• Understand working within constraints and follow privacy/security protocols
• Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification – Advantageous to have but NOT essential
• Knowledge of safe digging, pipelines, and welfare considerations is advantageous to have
• Organise and prioritise workloads effectively to meet deadlines
• Communicate clearly and provide excellent customer service
• Proficient with MS Office, MS Teams, and relevant technical tools
• Self-driven, flexible, and aligned with Telent’s values and culture
• Willing to go the extra mile and embrace training opportunities

What we offer:

A career at Telent spans sectors, technologies, and customers—giving you room to grow, learn, and make an impact. We're committed to creating an inclusive culture that values differences and supports everyone to thrive.

Additional benefits include:

• Overtime opportunities
• 26 days holiday (plus public holidays) with buy/sell options
• Company pension scheme
• Access to a flexible benefits portal
• Ongoing training and development
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts on cinema, dining, and shopping via the Telent Reward Scheme

At Telent, diversity and inclusion are at the heart of what we do. We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.

Our Telent Core Values:
Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focused

#LI-Hybrid

#TJ-Hybrid

Service Support & Hot Job CoordinatorJob Description

Telent’s Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.

Job alerts

This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred.

This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities. You’ll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You'll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.

What you’ll do:

• Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activities
• Liaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissions
• Support and maintain performance frameworks that align with business goals and drive improvements
• Manage third-party partners to deliver training, processes, and validation tools
• Ensure accurate, high-quality data through handling both qualitative and quantitative inputs
• Oversee work order creation in collaboration with subcontractors and Supplier Managers
• Continuously improve processes and systems, documenting and communicating changes
• Ensure compliance with local authority and statutory Streetworks legislation
• Meet or exceed all client and internal KPIs
• Maintain data accuracy and process compliance across teams and depots
• Adhere to Health & Safety policies and procedures
• Provide demand plans to align requirements with available capacity for efficient delivery
• Apply analysis techniques to address high-priority issues
• Work independently while knowing when to escalate or seek guidance
• Contribute actively to the team’s performance
• Perform other duties as required

Who you are:

You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement. You're process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.

Key requirements:

• Analyse and present data clearly to support better decision-making
• Identify and help implement process improvements
• Confidently apply technical knowledge relevant to the role
• Ensure adherence to process standards and quality checks
• Gather, clean, and maintain accurate and reliable data
• Understand working within constraints and follow privacy/security protocols
• Preferably hold City & Guilds or NRSWA Coordination of Streetworks certification – Advantageous to have but NOT essential
• Knowledge of safe digging, pipelines, and welfare considerations is advantageous to have
• Organise and prioritise workloads effectively to meet deadlines
• Communicate clearly and provide excellent customer service
• Proficient with MS Office, MS Teams, and relevant technical tools
• Self-driven, flexible, and aligned with Telent’s values and culture
• Willing to go the extra mile and embrace training opportunities

What we offer:

A career at Telent spans sectors, technologies, and customers—giving you room to grow, learn, and make an impact. We're committed to creating an inclusive culture that values differences and supports everyone to thrive.

Additional benefits include:

• Overtime opportunities
• 26 days holiday (plus public holidays) with buy/sell options
• Company pension scheme
• Access to a flexible benefits portal
• Ongoing training and development
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts on cinema, dining, and shopping via the Telent Reward Scheme

At Telent, diversity and inclusion are at the heart of what we do. We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.

Our Telent Core Values:
Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focused

#LI-Hybrid

#TJ-Hybrid

About Us

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed

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Created on 10/07/2025 by JR United Kingdom