Service Support Engineer - Lifts, Escalators and Travelators

Tesco; Leigh Woods; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Annual bonus up to 10%

25 days holiday

Job summary

Tesco is recruiting a Service Support Engineer to provide remote and on-site technical support across our estate. You will diagnose maintenance issues, drive permanent resolutions, and work with field teams, planners and contractors to improve asset reliability and safety.

You will travel nationwide, undertake site visits, and ensure activities meet safety, compliance and service levels. Candidates should have strong data analysis, governance and maintenance planning skills, plus at least five

Qualifications

• Minimum 5 years' engineering experience.
• Proven maintenance, servicing and fault diagnosis of lifts, escalators and travelators.
• Strong knowledge of mechanical and electrical systems in vertical transport.
• Ability to work independently across multiple locations.
• Commitment to safety, compliance and customer service.
• Customer service experience in a fast-paced 24/7 operation.

Responsibilities

• Provide remote technical support to diagnose maintenance issues and drive permanent resolutions.
• Use data, systems, and insights to identify trends and improve maintenance performance.
• Collaborate with colleagues to optimise resource planning and dispatch activities; build stakeholder relationships.
• Support development of incident management and Ways of Working processes.
• Undertake site visits as required to provide technical support and assurance.
• Ensure maintenance activities are completed safely, compliantly, and within agreed service levels.
• Prioritise customer and colleague welfare while managing workload effectively.

Skills

Performance management

Stakeholder management

Data analysis

Systems & IT proficiency

Maintenance planning

Governance & compliance

Job description

About the role

As a Service Support Engineer, you will provide technical support for reactive and preventative maintenance activities across our estate. You'll work closely with field teams, planners, contractors, and engineering colleagues to resolve maintenance issues, improve asset reliability, and deliver a safe, compliant, and efficient environment for our customers and colleagues. This is an excellent opportunity for an experienced engineer seeking a varied, nationwide role within a dynamic and professional environment. This is a national role, requiring travel across the UK. Candidates must be willing and able to travel as required and stay away from home when necessary. Applicants must hold a full UK driving licence and have access to their own vehicle, which will be used for business purposes in line with company policy.

You will be responsible for

• Providing remote technical support to diagnose maintenance issues and drive permanent, timely resolutions.
• Using data, systems, and insights to identify trends and opportunities to improve maintenance performance.
• Collaborating with colleagues to optimise resource planning and dispatch activities, building strong stakeholder relationships.
• Supporting the development of incident management and investigation processes and Ways of Working.
• Undertaking site visits as required to provide technical support and assurance.
• Ensuring maintenance activities are completed safely, compliantly, and within agreed service levels.
• Putting customer, colleague, and community welfare at the heart of every decision and managing workload effectively to deliver the best outcomes.

You will need

Operational Skills

• Performance management and continuous improvement
• Communication and stakeholder management
• Data analysis and problem solving
• Systems and IT proficiency
• Maintenance planning and processes
• Governance, compliance, and organisational skills

Experience

• Proven experience in the maintenance, servicing, and fault diagnosis of lifts, escalators, and travelators.
• Strong technical knowledge of mechanical and electrical systems associated with vertical transportation equipment.
• Ability to work independently and manage workloads across multiple locations.
• Commitment to delivering high standards of safety, compliance, and customer service.
• Customer service experience within a fast-paced 24/7 operation
• Minimum 5 years' experience in a related engineering role

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application.