Service Support Engineer

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local government organization in Wolverhampton seeks an ICT Service Support Engineer to join their team. The role involves providing 1st and 2nd line ICT support to 4,500 customers, maintaining software and equipment. Ideal candidates will possess excellent communication skills and relevant experience in ICT support. This fixed-term role offers a salary between £29,093 and £32,654.

Qualifications

• Demonstrated experience delivering 1st and 2nd line support in an enterprise setting.
• Ability to relay technical information to diverse audiences.
• Recent experience in an ICT support environment.

Responsibilities

• Provide 1st and 2nd line ICT support to 4,500 customers.
• Maintain and support equipment, software, and services.
• Champion a culture of change and improvement within the team.

Skills

Excellent customer service skills

Strong communication skills

Experience in ICT support

Education

GCSE level qualifications or equivalent

Job description

ICT Service Support Engineer

Salary - £29,093 - £32,654 (Grade 5)

Hours - 37 hours per week

Contract type – Fixed Term 24 Months

Full UK Driving License Required

Workstyle – on location

The City of Wolverhampton Council is seeking to strengthen its ICT service by recruiting a Service Support Engineer to join our dynamic and forward-thinking team.

This is an exciting opportunity to join a fast-paced support team that thinks out of the box. Our aim is to provide exceptional services, including advice, support, and implementing solutions for various customers in an enterprise environment.

The Service Support Engineer will be part of a professional, friendly, and energetic team. You will have the ability to champion a culture of change and improvement, providing 1st and 2nd line ICT support to 4,500 customers, including maintaining and supporting equipment, software, and services.

You must have excellent customer service and communication skills, with the ability to relay technical information to diverse audiences. Recent experience in an ICT support environment delivering 1st and 2nd line support in an enterprise setting is essential and can be demonstrated through application and interview.

You should have GCSE level qualifications or equivalent; an ICT-based qualification is advantageous but not essential.

For further information, please contact Liam Woollery at [e-mail].

Our working arrangements

Roles are allocated to fixed, field, or flexible work styles. Some roles are agile, enabling employees to maximize performance and work-life balance. Fixed roles are based at a permanent council location. Field roles involve working in the community with minimal 'touch down' space. Flexible roles have a base location but allow working from home or other locations as needed.

Refer to the Job Description for details on the workstyle assigned to this role.

For more about working at our organization, including the council's culture, plans, and policies, please click here.

Diversity

We are committed to building a workforce reflective of our diverse community. We aim to attract applications from all backgrounds and underrepresented groups, valuing diversity, inclusion, and equality. Our recognitions include the Disability Confident Employer status, Stonewall Silver Award, and the RACE Code Quality Mark, which demonstrate our commitment to an inclusive environment.

As a Disability Confident employer, Armed Forces employer, and supporter of care leavers, we offer a guaranteed interview if your application meets the essential criteria.

We foster an inclusive culture where employees can thrive and be themselves. Join our staff equality forums to have your voice heard and be respected. Learn more about the forums here.

Recruitment of Ex-Offenders

We treat all applicants fairly, regardless of background. For roles requiring a DBS check, we use the Disclosure and Barring Service to assess suitability, without unfair discrimination. Learn more here.

Employment Information & Support

If you're interested in apprenticeships or roles at Grade 2-5, and wish to learn about the application and interview process, click here.

Attached documents

Job Description and Person Specification