Service & Support Engineer

The Recruitment Group; Witney; On-site; GBP 80,000 - 100,000; Full time

Job summary

A small family-run business in West Oxfordshire seeks a full-time Service & Support Engineer to join their team. You'll be responsible for attending customer appointments, providing technical support, and assisting with workshop duties. Ideal candidates should have hands-on experience with mechanical and electrical products, strong communication skills, and a flexible attitude. The position offers benefits like a company vehicle and 25 days holiday plus bank holidays.

Benefits

Company vehicle

On-site parking

25 days holiday plus bank holidays

Pension scheme

Private healthcare

Qualifications

• Hands-on experience or working knowledge of mechanical and electrical products.
• Strong communication skills to build rapport with customers.
• Ability to manage workload and meet deadlines.
• Flexible and team-focused attitude.
• Full UK driving license.

Responsibilities

• Attend customer appointments for servicing and repairs.
• Provide technical support to consultants in the workshop.
• Assist with general workshop duties and maintenance.
• Conduct assessments for new equipment with customers.
• Give clear advice and recommendations.
• Ensure timely follow-up through quotes and communication.
• Maintain records of customer orders and work invoicing.
• Respond to customer and colleague queries professionally.
• Carry out other ad-hoc tasks as needed.

Skills

Mechanical product knowledge

Electrical product knowledge

Strong communication skills

Workload management

Teamwork

Job description

We are working with a small, family-run business based in West Oxfordshire, who are looking for a full-time Service & Support Engineer to join their friendly team.

As part of the service team, you will be supporting customers and colleagues through a varied and rewarding range of tasks - both in the field and in their workshop.

Your responsibilities will include:

1. Attending customer appointments for equipment servicing, breakdowns, repairs, and part fittings
2. Providing technical support to consultants in the workshop
3. Assisting with general workshop duties and maintenance
4. Conducting assessments for new equipment with customers
5. Giving clear, accurate, and appropriate advice and recommendations
6. Ensuring timely follow-up through quotes and communication after assessments
7. Maintaining up-to-date records of customer orders and ensuring all work is invoiced accurately
8. Responding to customer and colleague queries with professionalism and efficiency
9. Carrying out other ad-hoc tasks as needed

What We're Looking For

We're seeking someone who is technically skilled, customer-focused, and takes pride in doing a job well.

Key requirements:

• Hands-on experience or working knowledge of mechanical and electrical products
• Strong communication skills - able to build rapport with elderly and less-abled customers
• Ability to manage your own workload and meet deadlines
• A flexible, team-focused attitude and willingness to support wherever needed
• Full UK driving license

What's on offer:

• Company vehicle
• On-site parking
• 25 days holiday plus bank holidays
• Pension scheme
• Private healthcare

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