Service Support Engineer

Atlas Professionals; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in renewable services is looking for a technically skilled professional to provide essential support for offshore power cable projects. The role includes collaboration on client requirements, ensuring high-quality procedures, and complying with safety and quality standards. Applicants should have relevant technical qualifications and experience in power cables, with competencies in technical authoring.

Qualifications

• Power Cable experience is necessary, particularly offshore renewable cable experience.
• GWO certifications preferred.
• 3+ years’ experience with cables in termination & testing is desirable.

Responsibilities

• Provide front-end technical support for renewable service scopes.
• Compile procedures and work instructions for service workscopes.
• Guide Service Admin in coordination of travel & accommodation.

Skills

Technical qualification in electrical discipline

Technical qualification in mechanical discipline

Technical qualification in hydraulic discipline

Power Cable experience

Technical authoring

Education

Technical qualification in relevant discipline

Tools

Microsoft Office

Job description

Job description

• Provide front-end technical support to the client, sales, and tendering for renewable service scopes of work.
• Assess client needs and compile the technical scope of work which can form part of the commercial bid. This is to include the method, materials, crewing and skill requirements.
• Compile procedures and work instructions for renewable service workscopes.
• Be the day-to-day focal point both internally within our clients company and for the Customer for all Field Service requests for support with core responsibility on Umbilicals or Power Cables.
• Guide the Service Admin support in the coordination of Technician travel & accommodation.
• Support Services training and competency plans including the provision of internal training needs.
• Provide formal 24/7 technical support as per rota and On-call policy.
• Ensure that all paperwork regarding each job is completed in a timely manner so that invoicing can be completed. This includes site reports, expenses, test sheets, etc.
• Comply with all Health and Safety, Quality and Environmental standards and procedures established by the company’s policies and in accordance with the requirements of relevant legislation and any regulatory bodies at all times. To have read, understood and comply with the company Health and Safety manual, policies and procedures and to implement these, at all times, to ensure both your own safety and the safety of those who may be affected by your actions or omissions.
• Lead continuous improvement initiatives to ensure best practice is maintained and improved upon.
• Maintain a professional bearing at all times and actively promote our clients products and services to Customers whenever possible.
• Support development and delivery of monthly KPI’s aligned to the Services business.
• Support the Company initiatives to gain and retain ISO 9001 & 14001 and OHSAS 18001 accreditations. Staff are required to be aware of the Standards and ensure they operate to them.

Job requirements

Essential
• Hold a technical qualification in an electrical and/or mechanical and/or hydraulic discipline based on job function i.e. Umbilicals requires mechanical and/or hydraulic qualifications and experience.
• Power Cable experience is a necessity, in particular Offshore Renewable cable experience (terminations, repair splicing and testing).
• Good understanding and knowledge of Microsoft Office and be competent at compiling high quality procedures and technical authoring.
• Valid UK passport and driving licence.

Desirable
• GWO certifications.
• Preferably 3+ years’ experience with cables in termination & testing and/or cable pull-ins.
• Knowledge and experience of problem solving and continuous improvement tools.

More info

To apply for this position, use the 'Apply for this job' button. For more information, please call or send an email to vacancy contact person.