Service Support Engineer

Babcock International; Rosyth, Dunfermline, Kirkcaldy; On-site; GBP 42,000 - 64,000; Full time

Job summary

Babcock International, Rosyth, is seeking a Service Support Engineer to act as the technical focal point for a portfolio of advanced marine systems operating across the globe. You will work directly with customers to resolve complex technical challenges, improve system performance, and help ensure vessels operate safely, efficiently, and reliably.

You will collaborate with engineering, field service, project, and product teams to drive improvements and support future product development, with

Qualifications

• Experience within Service Engineering, Technical Support, Field Service, Maintenance, Commissioning, or Operational Engineering environments supporting complex industrial equipment.
• Strong fault-finding, troubleshooting, and root cause analysis skills across electrical, control and instrumentation, mechanical, process, automation, or marine systems.
• Proven ability to manage technical issues from investigation through to successful resolution.
• Experience working directly with customers, operators, or end users and building effective working relationships.
• Ability to balance multiple priorities while delivering high levels of technical and customer support.

Responsibilities

• Acting as the primary technical point of contact for customers across a portfolio of vessels and operators.
• Investigating and resolving complex engineering issues across electrical, control and instrumentation, mechanical, process, and marine systems.
• Managing technical enquiries, service requests, and warranty cases from diagnosis through to resolution.
• Monitoring fleet performance, identifying trends, and recommending improvements to enhance reliability and operational efficiency.
• Collaborating with engineering, project, field service, and product teams to drive continuous improvement and support future product development.

Skills

Service Engineering

Technical Support

Field Service

Maintenance

Commissioning

Operational Engineering

Fault-finding

Troubleshooting

Root Cause Analysis

Customer interaction

Education

Engineering degree or equivalent qualification

Degree or HND/HNC in engineering

Job description

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Location: Rosyth, Dunfermline, Kirkcaldy, GB, KY11 2YD

Onsite or Hybrid: Hybrid

Job Title: Service Support Engineer

Location: Rosyth, Fife

Role Type: Full time / Permanent

Role ID: SF76460

Help Keep Critical Marine Systems Performing Around the World.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Service Support Engineer at Rosyth, near Dunfermline, Fife.

The role

As a Service Support Engineer, you'll become the technical focal point for a portfolio of advanced marine systems operating across the globe. This is an exciting opportunity to combine engineering expertise with customer-focused problem solving in a highly specialist environment. You'll work directly with customers to resolve complex technical challenges, improve system performance, and help ensure vessels operate safely, efficiently, and reliably.

This role offers the chance to see the real-world impact of your work, influencing operational performance while collaborating with engineering, field service, project, and product teams. Whether you're solving technical issues, identifying improvements, or supporting future product development, you'll play a key role in delivering innovative solutions that make a difference.

Day-to-day, you’ll be required to:

• Acting as the primary technical point of contact for customers across a portfolio of vessels and operators.
• Investigating and resolving complex engineering issues across electrical, control and instrumentation, mechanical, process, and marine systems.
• Managing technical enquiries, service requests, and warranty cases from diagnosis through to resolution.
• Monitoring fleet performance, identifying trends, and recommending improvements to enhance reliability and operational efficiency.
• Collaborating with engineering, project, field service, and product teams to drive continuous improvement and support future product development.

This is a full-time, 37-hour per week role based at Rosyth. Hybrid working patterns are available, with an expectation of two days per week in the office. Travel to customer and operational sites will be expected, including occasional short-notice travel.

Essential experience of the Service Support Engineer:

• Experience within Service Engineering, Technical Support, Field Service, Maintenance, Commissioning, or Operational Engineering environments supporting complex industrial equipment.
• Strong fault-finding, troubleshooting, and root cause analysis skills across electrical, control and instrumentation, mechanical, process, automation, or marine systems.
• Proven ability to manage technical issues from investigation through to successful resolution.
• Experience working directly with customers, operators, or end users and building effective working relationships.
• Ability to balance multiple priorities while delivering high levels of technical and customer support.

Qualifications for the Service Support Engineer:

• Degree, Higher National Diploma, Higher National Certificate, or equivalent qualification in an engineering discipline.
• Alternatively, substantial relevant engineering experience in lieu of formal qualifications.
• Strong technical foundation in either electrical and control systems or mechanical and process engineering disciplines.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

Matched contribution pension scheme, with life assurance

Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+

Employee shopping savings portal

Payment of Professional Fees

Reservists in the armed forces receive 10-days special paid leave

Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.

Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header 'Reasonable adjustments requirement'. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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