Service Support Assistant

Venn Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority in the East Midlands seeks a Service Support Assistant to ensure the smooth operation of services in the Children’s Services Finance Team. The role involves clerical support, data management, and liaising with families and partner agencies while handling sensitive information confidentially. Strong IT and organizational skills are essential for this 3-6 month position offering 37 hours per week at an hourly rate inside IR35 Umbrella.

Qualifications

• Experience in a clerical or customer-facing role required.
• Strong administrative and IT skills are essential.
• Ability to handle sensitive information confidentially.

Responsibilities

• Provide high-quality clerical and database support.
• Manage referrals and input data into case management systems.
• Respond to enquiries via phone, email, and in person.

Skills

Clerical support

Database management

Confidential information handling

Communication

Organizational skills

IT skills (MS Word, Excel)

Job description

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We are currently working on a role for a Service Support Assistant with a Local Authority in the East Midlands,helping to ensure the smooth operation of key services in the Childrens Services Finance Team

Service Support Assistant
Rate: p/h inside IR35 Umbrella
Hours: 37 hours per week
Start Date: ASAP
Duration: 3-6 months initially

About the Role:

• This is a vital administrative support role within the Children’s Services Finance team, helping to ensure the smooth operation of key services. You will:
• Provide high-quality clerical and database support
• Handle sensitive information with confidentiality and professionalism
• Liaise with families, referrers, and partner agencies
• Support safeguarding processes and data quality initiatives
• Produce reports, letters, and maintain accurate records

Key Duties:

• Manage referrals and input data into case management systems
• Respond to enquiries via phone, email, and in person
• Organise meetings, take minutes, and manage correspondence
• Maintain filing systems and track service outputs
• Support financial processes and procurement tasks
• Strong administrative and IT skills (MS Word, Excel, etc.)
• Experience in a clerical or customer-facing role
• Excellent communication and organisational abilities
• Ability to work with sensitive information and maintain confidentiality
• Flexible, team-oriented, and able to prioritise workload

If you’re interested, please apply with your updated CV and a memberof the team will be in contact!