Service Support Assistant

Venn Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority in the East Midlands is seeking a Service Support Assistant to provide vital clerical support within the Children's Services Finance Team. The ideal candidate will have strong administrative and IT skills, excellent communication, and experience in a clerical role. Responsibilities include managing data, responding to inquiries, and supporting financial processes. This position offers £16.32 per hour for a duration of 3-6 months.

Qualifications

• Experience in a clerical or customer-facing role.
• Ability to work with sensitive information and maintain confidentiality.
• Flexible, team-oriented, and able to prioritise workload.

Responsibilities

• Provide high-quality clerical and database support.
• Manage referrals and input data into case management systems.
• Respond to enquiries via phone, email, and in person.
• Organise meetings, take minutes, and manage correspondence.
• Support financial processes and procurement tasks.

Skills

Strong administrative skills

Communication skills

Organisational abilities

IT skills (MS Word, Excel)

Job description

We are currently working on a role for a Service Support Assistant with a Local Authority in the East Midlands,helping to ensure the smooth operation of key services in the Childrens Services Finance Team

Service Support Assistant
Rate: £16.32 p/h inside IR35 Umbrella
Hours: 37 hours per week
Start Date: ASAP
Duration: 3-6 months initially

About the Role:

• This is a vital administrative support role within the Children’s Services Finance team, helping to ensure the smooth operation of key services. You will:
• Provide high-quality clerical and database support
• Handle sensitive information with confidentiality and professionalism
• Liaise with families, referrers, and partner agencies
• Support safeguarding processes and data quality initiatives
• Produce reports, letters, and maintain accurate records

Key Duties:

• Manage referrals and input data into case management systems
• Respond to enquiries via phone, email, and in person
• Organise meetings, take minutes, and manage correspondence
• Maintain filing systems and track service outputs
• Support financial processes and procurement tasks

Essential Requirements:

• Strong administrative and IT skills (MS Word, Excel, etc.)
• Experience in a clerical or customer-facing role
• Excellent communication and organisational abilities
• Ability to work with sensitive information and maintain confidentiality
• Flexible, team-oriented, and able to prioritise workload

If you’re interested, please apply with your updated CV and a memberof the team will be in contact!