Service Support Assistant

QUALITASSE.CO.UK; Basingstoke; Presencial; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Descripción de la vacante

Qualitasse is seeking a practical, reliable Service Support Assistant to join our team in the South of England. The role involves travel to customer sites to exchange units and support the team in keeping coffee equipment running smoothly.

You will also handle deliveries, assist in the warehouse and roastery, and learn about our equipment to develop practical coffee machine knowledge. A full, valid driving licence is essential and you will work Mon-Fri, 08:30-17:30 with a fully expensed company

Formación

• Full, valid driving licence required.
• Hands-on attitude and ability to use basic tools.
• Willingness to learn about coffee equipment and water treatment units.
• Good communication and customer-focused approach.
• Reliable, initiative-driven and able to work independently all day.

Responsabilidades

• Visit customer sites across the South of England to exchange small water treatment units.
• Carry out minor adjustments to coffee grinders and espresso machines.
• Make deliveries and collections of coffee equipment and related products.
• Help with day-to-day activities in the warehouse and roastery.
• Learn about equipment and develop practical coffee machine knowledge.

Conocimientos

Driving licence

Hands-on attitude

Customer communication

Reliability

Willingness to learn

Independent working

Descripción del empleo

Love coffee, enjoy being hands-on and prefer every working day to be different? Qualitasse is looking for a practical, reliable and enthusiastic Service Support Assistant to join our team, helping us deliver excellent service to our customers across the South of England.

This is a varied, hands-on role combining travel to customer sites to exchange small water treatment units, carry out deliveries and collections and help out in our warehouse and coffee roastery when needed.

You’ll be out and about meeting customers, helping keep their coffee equipment running smoothly and supporting the team wherever needed.

What will the role involve?

• Visiting customer sites across the South of England to exchange small water treatment units.
• Carrying out minor adjustments to coffee grinders and espresso machines.
• Making deliveries and collections of coffee equipment and related products.
• Helping with day-to-day activities in our warehouse and coffee roastery.
• Learning about our equipment and developing practical coffee machine knowledge.
• Providing friendly, helpful and professional service to our customers.

What are we looking for?

You don't necessarily need previous experience in the coffee industry. We're more interested in finding someone with the right attitude, a willingness to learn and a practical approach to work.

• A full, valid driving licence - essential for travelling between customer sites.
• A practical, hands-on attitude and confidence using basic tools such as screwdrivers and wrenches.
• A willingness to learn about espresso machines, grinders and water treatment equipment.
• Good communication skills and a friendly, customer-focused approach.
• Reliability, initiative and the ability to work independently throughout the day.
• Flexibility to help out across different areas of the business when required.

Why join Qualitasse?

This is an opportunity to develop new skills in the commercial coffee industry, work with professional coffee equipment and become part of a friendly team that takes pride in looking after its customers.

If you enjoy being on the road, meeting different people, solving practical problems and having a varied working day, this could be the role for you.

We are offering a competitive salary depending on experience, fully expensed company vehicle (a small van) and a standard Mon-Fri, 08:30 - 17:30 working week.

Interested?

We'd love to hear from you.

Get in touch to find out more about joining the Qualitasse team