Service Support Ambassador - Birmingham

Selecta; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Selecta as a Service Support Ambassador, responsible for the daily operations of the depot, ensuring stock accuracy and vehicle compliance. This hands-on role involves supporting our Joy Ambassadors and entails various field tasks, including emergency relief and project work, all while adhering to health and safety standards. With a commitment to excellent service delivery, you will receive strong leadership support and have clear career progression opportunities.

Benefits

25 days of annual leave plus bank holidays

Life assurance equivalent to 2x your yearly salary

Five weeks of occupational paid sick leave

Extended leave policy for greater flexibility

Free parking at our Head Office and other depot locations

Unlimited coffee and tea

Clear career progression paths with development opportunities

Employee recognition scheme

Mental health and wellbeing support

Qualifications

• Strong organization and attention to detail required.
• Ability to multi-task and manage tight schedules.
• Self-motivated with the ability to act upon own initiative.

Responsibilities

• Manage day-to-day running and cleanliness of depot.
• Handle stock control and cash management.
• Assist with onboarding and training of new starters.

Skills

Communication

Organization

Flexibility

Tools

Excel

PowerPoint

Word

Job description

About Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Service Support Ambassador to join our team.

The Service Support Ambassador is responsible for the smooth day-to-day running of the depot, including stock control, cleanliness, vehicle loading/unloading, and supporting Joy Ambassadors with stock and cash handling. The role also provides essential field support, such as emergency relief, installations, audits, and project work. You’ll assist with vehicle compliance, new starter training, and ensure health and safety standards are upheld at all times. This is a varied, hands-on role requiring strong organisation, flexibility, and a commitment to excellent service delivery.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Duties of Role:

• Day to day running of Warehouse, maintaining a safe working environment and ensuring a high standard of cleanliness and stock accuracy.
• Unloading and loading of vehicles using Forklift Truck.
• Joy Ambassador/ Merchandiser stocktakes & Stock Transfers.
• Joy Ambassador/ Merchandiser Cash handling in depot.
• Managing and Tracking product waste.
• Cover essential needs in the field – including emergency relief support, delivery of stock, adhoc installs and project work.
• Support Area Leaders during holiday periods.
• Attend training courses where required.
• Ensure Fleet is maintained to a high level including compiling vehicle audits.
• Maintaining and recording of vehicle weight to ensure we are legally compliant.
• In the field audits of machines where required.
• Assist with Onboarding of New Starters including essential training such as EdAPP, BCARM and Fleet Defense Modules.

Department Functions and Reporting

• Complete all required documentation accurately and on time.
• Work closely with the field team and relevant dept to deliver exceptional service.
• Support the ASL’s communication of departmental or company information to the team, management, and other departments.

Health and Safety

• Comply with all Company and Statutory regulations regarding Health and Safety
• Make yourself aware and observe all relevant health and safety rules and procedures on customer sites.
• Ensure appropriate PPE is always worn where relevant.
• Ensure your company car is always kept clean and road worthy in line with company procedures.

• Take a proactive approach to communication.

• Strong communicator and the ability to present information clearly.

• Solid decision-making abilities
• Ability to multi-task and manage tight timescales effectively.
• Impeccable attention to detail
• A strong team player but confident working independently
• Self-motivated and the ability to act upon own initiative.
• The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
• Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.

• 25 days of annual leave plus bank holidays
• Life assurance equivalent to 2x your yearly salary
• Five weeks of occupational paid sick leave for added security
• Extended leave policy for greater flexibility
• Free parking at our Head Office and other depot locations
• Unlimited coffee and tea to keep you refreshed
• Clear career progression paths with development opportunities
• Strong leadership support to help you thrive
• Employee recognition scheme to celebrate your contributions
• Mental health and wellbeing support, including access to mental health first aiders

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.