Service Support Agent – IT Helpdesk for Apple/Windows

Jigsaw24; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday

Health cover and wellbeing services

Cycle to work

Travel to work loan

Free on-site parking

Staff purchase scheme

Unlimited beverages

Enhanced family-friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

Job summary

Jigsaw24 is hiring a Service Support Agent in the UK. You will act as the primary contact for Starters and Leavers, handling support on Apple, Android and Windows devices, using loan stock, booking couriers and ordering stock from the warehouse.

You will support customers via phone and email within SLA targets, onboarding new B2B customers and assisting existing ones, as part of a strong IT services team.

Qualifications

• Minimum 1 year in a customer service role.
• Ability to provide clear, professional responses by phone and email.
• Strong organisation and time-management capabilities.

Responsibilities

• Managing Incidents and Requests in line with ITIL and Case Management.
• Ensure responses meet SLA targets and keep customers informed.
• Provide basic troubleshooting for Apple, Android and Windows devices.
• Create and oversee consignments with couriers and coordinate stock movements.
• Collaborate with internal teams to resolve issues promptly.

Skills

Customer service

Communication

Time management

MS Office

Phone & email support

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Jigsaw24 is hiring a Service Support Agent in the UK. You will act as the primary contact for Starters and Leavers, handling support on Apple, Android and Windows devices, using loan stock, booking couriers and ordering stock from the warehouse.

You will support customers via phone and email within SLA targets, onboarding new B2B customers and assisting existing ones, as part of a strong IT services team.