Service Support Administrator

British Red Cross; Frimley; On-site; GBP 23,000; Part time

Job summary

A charitable organization in Frimley is seeking a Service Administration Assistant. This role involves supporting health and care services with general administration tasks, including answering calls, data entry, and organizing meetings. Candidates should possess strong communication skills, IT literacy, and experience in administration. The position offers a fixed term contract with flexible working hours and a range of employee benefits, including holidays and a pension scheme.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working

Wide range of career opportunities

Access to employee discounts

Access to mental health support

Collaboration in a team environment

Cycle2Work scheme

Interest-free loan for commuting expenses

Qualifications

• Strong communication skills required.
• Ability to deliver clear communications both verbally and in writing.
• Experience in dealing with telephone enquiries competently.
• Enthusiasm about customer service with attention to detail.
• Excellent general administration skills necessary.
• IT literacy, particularly with Microsoft packages.

Responsibilities

• Providing efficient assistance to colleagues and external organizations.
• Supporting the team with data entry and preparing accurate reports.
• Confidently answering telephone enquiries.
• Managing incoming and outgoing emails.
• Organizing meetings and taking notes.
• Collaborating with a team reporting to the Service Coordinator.

Job description

Service Administration Assistant - Health & CAre

Location:Frimley, Camberley, Surrey GU16

Salary:£22,932 per annum, pro rata

Hours: 7 per week (Can be two part days or one full day within the working week - Monday to Friday - no weekend option)

Contract: Fixed term contract until 31st March 2026

Do you have an excellent telephone manner and experience in general administration duties? If you would love to be part of a team providing crucial assistance to vital services,read on...

Within the team, you will assist the Health and Care Services in Frimley and the wider Business Support team across Surrey.

What will a day in the life of a Service Administration Assistant involve?

• Providing efficient, professional assistance to colleagues, members of the public and external organisations.
• Supporting team with data entry (BRM) and preparing reports with great accuracy.
• Being confident answering telephone enquiries.
• General administrative duties, including dealing with incoming and outgoing emails.
• Organising meetings and taking notes.
• Working alongside a team of five staff reporting to the Service Coordinator.

What do you need to be a successful Service Administration Assistant?

• Strong communication skills.Ability to deliver clear communications both verbally and in writing.
• Confident using the computer and have good typing skills.
• Experience in dealing with telephone enquiries in a competent manner.
• Enthusiasm about customer service whilst maintaining great attention to detail.
• Excellent general administration skills.
• IT literacy, particularly with Microsoft packages.

Interested?The closing datefor your application is 23.59 on Monday 25th August 2025.

In return for your commitment and expertise, what will you get?

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders