Service Supervisor ( {{city}})

JR United Kingdom; Slough; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading burger restaurant chain is looking for enthusiastic Shift Managers to ensure each shift is run to perfection. You will support the management team, lead and motivate your crew, and deliver exceptional customer experiences. With opportunities for career growth and a strong emphasis on values and team spirit, it's more than just a job – it's a pathway to an incredible career!

Benefits

Achievable bonus scheme worth up to 10% of annual salary

Free burgers, fries, and shakes while on shift

Paid breaks

28 Days paid holiday

Enhanced Maternity & Paternity Leave

Pension scheme

Development opportunities

Qualifications

• Experience in a leadership role in a fast-paced restaurant.
• Enthusiasm for customer service and team collaboration.
• Ability to handle complaints promptly and maintain high standards.

Responsibilities

• Support the General Manager in delivering perfect burgers and fries.
• Create a positive working environment and ensure customer satisfaction.
• Lead shifts hands-on, embodying company values and standards.

Skills

Leadership

Customer Service

Quality Control

Job description

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Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers, and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers demonstrate leadership, coaching, and direction to the team, bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, the financial wellbeing app with flexible benefits built around your pay

Other Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

As a Shift Manager, you'll be responsible for:

• Crew & Quality Control
• Supporting the General Manager in delivering perfect burgers and fries, providing an exceptional experience for your team and customers
• Creating a positive working environment where people are happy and have fun
• Ensuring every customer is delighted with their order and experience, handling complaints promptly and honestly
• Running shifts smoothly, embodying our values
• Leading from the front, working hands-on on the line and in the dining area

As a Shift Manager, you'll be enthusiastic about:

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Leading from the front and being hands-on
• Customer service

Incredible careers with Five Guys

• If you're ambitious and want to grow, we support your career development with the right tools
• Your next step could be an Assistant Manager
• Five Guys isn't just a job - it can be a career!