Service Supervisor

TRS (Technical Recruitment Solutions); Portsmouth; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Company vehicle/Car allowance

Performance bonus

Pension scheme

Training & development

Career progression

Supportive team

Job summary

TRS (Technical Recruitment Solutions) in Portsmouth is seeking a Service Supervisor to oversee a team of field service engineers across the South East, ensuring high service standards for customers and coordinating day-to-day operations under the Service Manager.

This role suits an experienced Service Engineer or Lead Engineer aiming to step into supervision, with support to develop into the position and a clear progression path within a growing international business.

Qualifications

• Experience within HVAC, Air Conditioning or Building Services.
• Previous experience as a Field Service Engineer, Lead Engineer or similar.
• Good organisational and communication skills.
• A customer-focused approach.
• The ability to support and motivate a team.
• A full UK Driving Licence.

Responsibilities

• Supervise a team of Field Service Engineers on a day-to-day basis.
• Assist with engineer scheduling and workload planning.
• Provide technical support and guidance to engineers when required.
• Help ensure service levels and customer expectations are achieved.
• Build strong relationships with customers and internal teams.
• Monitor service activity and assist in improving operational performance.

Skills

Team supervision

Communication skills

Customer focus

Organisation

Driving licence

Job description

Service Supervisor

Location: Portsmouth / South East

Salary: Up to £45,000 + Company Vehicle/Car Allowance + Bonus + Benefits

The Opportunity

We're recruiting for a Service Supervisor to join a well-established manufacturer within the HVAC industry.

This is an excellent opportunity for an experienced Service Engineer, Lead Engineer or existing Supervisor looking to take the next step in their career. You'll support the day-to-day running of a team of field-based engineers across the South East, helping to ensure customers continue to receive a high level of service.

Working closely with the Service Manager, you'll play an important role in coordinating engineers, supporting the team and helping to drive service performance.

The Role

• Support the day-to-day supervision of a team of Field Service Engineers.
• Assist with engineer scheduling and workload planning.
• Provide technical support and guidance to engineers when required.
• Help ensure service levels and customer expectations are consistently achieved.
• Build strong relationships with customers and internal teams.
• Monitor service activity and assist in improving operational performance.

About You

We're looking for someone with a solid engineering background who enjoys supporting others and wants to progress into a supervisory role.

• Experience within HVAC, Air Conditioning or Building Services.
• Previous experience as a Field Service Engineer, Lead Engineer or similar.
• Good organisational and communication skills.
• A customer-focused approach.
• The ability to support and motivate a team.
• A full UK Driving Licence.

Previous supervisory experience would be beneficial but is not essential. Full support will be provided for someone looking to develop into the role.

What's on Offer

• Up to £45,000 basic salary.
• Company vehicle or car allowance.
• Performance-related bonus.
• Pension scheme.
• Ongoing training and career development.
• Genuine opportunities to progress within a growing and well-established international business.
• A supportive team environment where your development is encouraged from day one