Service Specialist

Airport Retail Enterprises (UK) Limited; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading airport hospitality business seeks enthusiastic Crew Members / Service Specialists to join their team in Edinburgh. You will serve customers with a smile, maintain product knowledge, and prepare delicious dishes. Ideal candidates are reliable team players with a good level of education and a willingness to learn about health and safety. This hourly-paid role offers benefits like meals on duty and annual leave.

Benefits

Free meals while on duty

NEST pension

28 days annual leave (increasing with service)

Qualifications

• Ability to follow processes under pressure.
• Willingness to learn about health and safety regulations.
• Passion for food and beverages.

Responsibilities

• Serve customers in a friendly manner.
• Maintain knowledge of food and beverage products.
• Prepare various fried chicken dishes.

Skills

Customer service

Food safety knowledge

Teamwork

Education

Good level of general education (including English and Maths)

Job description

We believe airport customers deserve better - we ARE here to delight.

Join our dynamic family-run airport hospitality business as Crew Member / Service Specialist for our takeaway Seoul Bird.

We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.

As a Crew Member / Service Specialist, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 3 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

The Role

Duties

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Preparing the best fried chicken dishes in Edinburgh.

Requirements

To Succeed In This Role, You’ll Have

• A good level of general education, including English and Maths.
• A willingness to learn about health and safety and food standard requirements.
• The ability to follow processes and maintain service levels under pressure.

Our Values (GRIT)

• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

Please Note

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

Salary & Benefits

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

Welcome Bonus

• 50% after you join us.
• 50% after 3 months.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.