Service Solution Architect

ASDA; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading retail company in Leeds is searching for a Service Solution Architect to enhance service solutions and collaborate with teams to align with business objectives. The role requires strong architectural design expertise, experience in a cloud environment, and leadership skills. The successful candidate will work in a hybrid model with a vibrant benefits package, including a company car allowance and a discretionary bonus.

Benefits

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and online

Access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in ServiceNow and architectural design.
• Proficient in cloud-first environments and modern technologies.
• Strong leadership and advisory skills.

Responsibilities

• Architect and enhance service observability solutions.
• Define incident management processes and evolve ServiceNow design.
• Collaborate on Business-Critical Systems Design.

Skills

Architectural design

Cloud technologies

Incident management processes

Continuous learning mindset

Strategic thinking

Team collaboration

Tools

ServiceNow

CI/CD tools

Monitoring tools

Job description

Job Title

Service Solution Architect

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Software Engineering

Closing Date

11 August 2025

Service Solution Architect
Location: Asda House, Leeds (Minimum three days per week)

We’re excited to welcome you to Asda! As a Service Solution Architect, you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects, and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda’s Service Team needs and business objectives.

We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities.

This role requires on-site presence at Asda House in Leeds for at least three days per week. We’re really looking forward to having you around!

In this role, you will bridge the gap between business requirements and technical implementation, ensuring that our service offerings are scalable, cost-effective, and aligned with industry best practices.

What You’ll Love

• Architect and enhance Asda’s enterprise observability solutions, including Application Performance Monitoring, Logging, Monitoring & Alerting, and Dashboarding.
• Define and optimize incident management processes, focusing on tooling, integrations, automation, and evolving ServiceNow solution design.
• Support the establishment of reliability goals, including Service Level Indicators (SLI), Service Level Objectives (SLO), and error budgets, and define technical solutions for measurement.
• Collaborate on Business-Critical Systems Design with an emphasis on reliability, supportability, and risk mitigation.
• Assist in developing capacity planning capabilities for engineering and data teams.
• Drive the change and release management engineering design, including CI/CD, tooling, integrations, and automation.
• Partner with the Integration & Engineering Enterprise Architect and ServiceNow Technical Architect to develop and maintain Service and ServiceNow strategies and roadmaps.
• Dedicate 10% of your time to Learning & Development activities, aligned with your Personal Development Plan.

What You’ll Need

• A passionate architect with a continuous learning mindset, eager to develop expertise with Asda’s support.
• A strategic thinker who thrives in a modern, cloud-first retail environment, leveraging the latest cloud technologies to drive innovation.
• An authoritative leader and trusted advisor in architectural design and process.

Join us and be part of one of the UK’s largest, most innovative retail environments, where cutting-edge technology and strategic thinking shape our future!

If you have any questions, then please email [e-mail]

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Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"