Service Scheduler / Coordinator

Major Recruitment Sunderland; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering company is looking for a Service Administrator / Scheduling Coordinator in North East England. This role involves coordinating field engineers' schedules, managing customer appointments, and handling logistics effectively. The ideal candidate will exhibit excellent organisational skills and a customer-first mindset in a supportive team environment that values precision and teamwork.

Benefits

Training and development opportunities

Supportive team environment

Progression opportunities

Make a real impact

Qualifications

• Excellent organisation and planning skills.
• Ability to prioritise under pressure and meet tight deadlines.
• Confident communicator with professional phone manner.

Responsibilities

• Coordinate and manage field engineer diaries across the UK & Ireland.
• Book customer visits for maintenance, repairs, and site evaluations.
• Raise jobs in SAP and manage repair jobs from start to finish.

Skills

Organisation

Customer Management

Communication

IT Skills

Logistics Knowledge

Tools

SAP

Microsoft Office

Job description

We are looking for a Service Adminstrator / Scheduling Coordinatorwith good organisation and customer management skills to join a busy Service Team with a medium sized Engineering company. If you love keeping things running smoothly, thrive in a fast-paced environment, and have a knack for logistics, this is your moment!

What You'll Do:

• Coordinate and manage field engineer diaries across the UK & Ireland
• Book customer visits (maintenance, repairs, site evaluations, breakdowns)
• Liaise with customers to schedule and confirm appointments
• Raise jobs in SAP and scheduling systems
• Quote parts/labour and manage repair jobs from start to finish
• Track warranty claims and maintain calibration/tool registers
• Keep vehicle records, safety cards, and inductions up to date
• Attend weekly planning meetings and support with admin tasks

What You'll Bring:

• Excellent organisation and planning skills
• Ability to prioritise under pressure and meet tight deadlines
• Confident communicator with a professional phone manner
• Customer-first mindset and a helpful, can-do attitude
• Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus
• Team player who also works well independently
• Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus

Why Join?

• Make a real impact in a critical role within a supportive team
• Gain experience across service operations and logistics
• Training and development opportunities
• Be part of a company that values precision, teamwork, and customer satisfaction

If you are interested in a rewarding role, progression opportunities and a friendly working environment please call Adam Jones at Major Recruitment or click Apply Now to send your CV