Service Scheduler

Interaction Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Service Scheduler to join their dynamic team. This role involves coordinating service visits, managing logistics, and ensuring customer satisfaction through effective communication. The ideal candidate will be detail-oriented, possess strong IT skills, and thrive in a collaborative environment. If you have a passion for customer service and are eager to learn, this opportunity is perfect for you. Join a leading distributor of electronic test and measurement equipment and make a meaningful impact in a supportive workplace.

Qualifications

• Previous experience in a customer service role is essential.
• Strong IT skills and knowledge of MS Office are required.

Responsibilities

• Schedule service visits and manage logistics for customer satisfaction.
• Process sales and service orders using Sage 50 software.

Skills

Customer Service

Attention to Detail

Communication Skills

Multi-tasking

IT Skills

Education

Experience in Customer Service

Tools

Sage 50

MS Office

Job description

Job Title: Service Scheduler

Location: Kettering

Hours: Monday to Friday, office hours

Pay: GBP12.21 per hour, temp to perm

My client is a prominent distributor of electronic test & measurement equipment and is seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you!

The role is varied and will include the below responsibilities:

1. Schedule Service visits, confirming dates with customers for a seamless experience.
2. Logistics and Inventory Control
3. Maintain records of upcoming Service Visits and Calibrations.
4. Manage spare parts stock and orders to support smooth service operations.
5. Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
6. Efficient Order Processing
7. Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
8. Ensure accuracy and efficiency in the creation of customer sales quotations.
9. Communication and Coordination
10. Manage inbound and outbound customer phone calls with professionalism and courtesy.
11. Collaborate with the external sales force, handling enquiries and sales leads effectively.
12. Monitor and respond to sales and service-related emails promptly.
13. Engage with customers through LiveChats on our website, providing real-time assistance.
14. Organise shipments with carriers to ensure timely deliveries.
15. Place orders with suppliers and manage stock and back orders for efficient order fulfilment.

The ideal candidate will have previous experience working in a similar role, or within a Customer Service environment and willing to learn. You will have strong IT skills and a good knowledge of MS Office. Working previously with a CRM system would be advantageous.

The role will require you to be confident with an excellent attention to detail and an organised approach to work, with an ability to multi-task. You should be a strong communicator and be happy to work within a collaborative team.

If you have experience in a similar role, please send your CV and we will be in touch.

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