Service & Sales Support

HIRING PEOPLE; Lowestoft; On-site; GBP 22,000 - 28,000; Full time

Job summary

A UK-based manufacturing company in Lowestoft is seeking a dedicated Service & Sales Support professional to assist customers and engineers with technical issues. The role involves arranging repairs, providing technical support, and processing sales orders. Ideal candidates will possess strong communication skills and a passion for excellent customer service. Office-based, with hours from Monday to Friday, this position offers a dynamic and fast-paced work environment.

Benefits

22 days holiday plus bank holidays

Office-based work environment

Qualifications

• Passion for producing first-class customer service.
• Health and Safety focused.
• Reliable and diligent worker.

Responsibilities

• Assist customers and engineers with technical issues.
• Arrange service calls and components for engineers.
• Process incoming sales orders and maintain the NAV system.

Skills

Customer service

Communication skills

Teamwork

Tools

Salesforce

NAV

Excel

Job description

Are you looking for a role with variety, responsibility, and teamwork at it\'s core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment?

Our client is a UK based manufacturer of refrigerated drawers that are trusted across the globe.

They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.

Essential Information

Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.

Holiday - 22 days, plus bank holidays (per full holiday year).

Office Based - Lowestoft (Suffolk).

Key Tasks will include

• Arrange our engineers to attend service calls on customer\'s units where required
• Arrange correct service components in relation to service calls
• Provide technical support to the customer
• Provide technical support to the service engineers
• Fulfil customer requests
• Maintain our NAV system closing service calls / process the relevant paperwork
• Use our Salesforce system on a day-to-day basis
• Good communication and reporting with team, service providers, and overseas partners
• Process incoming sales orders and sales return orders
• Check sales orders on NAV system for accuracy prior to confirmation to customer
• Follow the companies customer journey process

You will need to

• Have a "passion" for producing first class customer service
• Be Health and Safety focused
• Good communication skills with our team, customers, engineers, partners and managers.
• Show you are reliable and can work diligently
• Help develop a teamwork approach, whilst maintaining your individual responsibilities
• Demonstrate an in-depth knowledge of all Adande products
• Be reliable and diligent
• Create effective working relationships with service providers
• Provide good customer service with the customer \u0027in mind\'
• Be able to work as part of a team across multiple departments
• Be comfortable working in a high paced environment
• Ideally have basic Excel experience, although this is preferred but not essential

How to Apply

If you are interested in this role and would like to learn more please attach your CV to the link provided.