Service Sales Engineer

Accelleron Switzerland Ltd; Telford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global technology leader in marine and energy industries is seeking a Service Sales Engineer in Telford, UK. The successful candidate will support the sales team with back-office tasks and customer interactions. Requirements include a degree in Mechanical or Marine Engineering and experience in related fields. Strong communication skills and attention to detail are essential for enhancing customer experiences.

Qualifications

• Degree in Mechanical or Marine Engineering is required.
• Experience in Marine or Power Generation industry is preferred.
• Willingness to travel for customer meetings.

Responsibilities

• Execute back-end sales support initiatives including creating customer profiles.
• Support market intelligence and business development projects.
• Monitor and verify major customer complaints & claims.

Skills

Communication skills

Problem-solving

Customer experience focus

Education

Bachelor's or Master's degree in Mechanical or Marine Engineering

HNC/HND or similar

Tools

Microsoft Office

Job description

time left to apply End Date: October 31, 2025 (30+ days left to apply)

job requisition id JR100719

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

As Service Sales Engineer you are a member of the Service Sales Team based in the UK. You will achieve targets set by Head of Service Sales, based on the country strategy. You will enable efficient Service Sales business with professional administrationsupport as well as lean and efficient processes and will provide back-office support for the Service Sales business in the UK.

Your Responsibilities:

Execute back-end sales support initiatives set by the Head of Service Sales, including:

Creating individual customer profiles including specific details of customers business models, vision & values, installed base and trading history analysis.

Preparation of material required for customer meetings; service history & installed base analysis.

Monitoring the installed base for potential new customers, vessels & installations.

Customer classifications and targeting new installed base for service & new business.

Drive sales of services and service products as well as end user decisions to specify Accelleron Turbochargers for their newbuilding projects to capture full market potential.

Communicate and coordinate with Operations, Business Development, Market Communication and Technical Advisor as required.

Communicate with the Service Agreements Manager to refine processes and provide service excellence to improve customer experience in contract management.

Business Development Support

Support market intelligence and business development projects as required to drive the growth of the business.

Collect information gathered by Service Sales Team during customer visits as part of market intelligence input.

Support Business Development as required to achieve overall (LU /Service Station) goals.

Update customer database (ATURB) to maintain and ensure data quality in line with Sales & Operations initiatives.

Ensure collected data is structured and maintained into appropriate grouping (e.g., market segments / customer classification / country / AREAs).

Market Communication Support

Support annual planning of the market communication activities and development of a market communication plans for the LU/Area in alignment with the market communication targets of the DIVISION.

Support research/evaluation of existing and possible new market communication channels & tools including benchmark competitors and/or related industries at LD Level.

Close cooperation with the Director, Head of Service Sales & Market Communicator to ensure marketing plans meets the strategy required to help drive the business.

Support the Creation & Distribution of DIVISION printed matter (product brochures, customer magazine, facts and figures, activity reports, contact info, Who’s who and TurboFocus.

Monitoring

Monitor & verify major customer complaints & claims, coordinate with other functions to develop solutions. Support definition / implementation of corrective actions

Support review, monitoring & evaluation of performance of customer accounts.

Monitor CCRP.

Your Background:

Successfully completed a bachelor’s or master’s degree in a Mechanical or Marine Engineering discipline.

Minimum qualification requirements HNC/HND or similar.

Experience in the Marine or Power Generation industry, ideally in the operational & sales sector would be preferred.

Excellent Communication and interpersonal skills are a must.

Strong problem-solving skills and attention to detail.

Passionate about providing a high-level customer experience.

Familiar with Office software packages.

Willingness to travel for customer meetings if required.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.