Service Resilience Manager

AXA UK; Ipswich; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive annual salary

Annual company performance-based bonus

Contributory pension scheme

Life insurance

Private medical cover

28 days annual leave plus Bank Holidays

Job summary

A leading insurance provider in the UK is looking for a Service Resilience Manager to oversee IT service continuity and resilience management. This role involves ensuring effective continuity provisions are in place and requires experience with disaster recovery, cloud services, and the ability to foster strong relationships. The position offers a competitive salary of up to £50,000 and includes several employee benefits such as annual bonuses and private medical cover.

Qualifications

• Experience with developing and maintaining service continuity frameworks.
• Ability to manage audits and regulatory activities.
• Capacity management experience is desirable.

Responsibilities

• Govern the implementation of IT Service Continuity Management framework.
• Manage capacity for core IT and strategic Cloud Services.
• Deliver internal audit and regulatory activities.

Skills

IT service continuity experience

Disaster recovery experience

Good understanding of MS Azure

Good understanding of AWS

Negotiation and influencing skills

Strong project management experience

Job description

Service Resilience Manager role at AXA UK

We have a new opportunity for a Service Resilience Manager to join us! Reporting into the Service Design and Transition Manager, you’ll support the definition, design, monitoring and delivery of IT service continuity and resilience management for AXA UK, providing assurance to AXA UK executives, shareholders and financial services agencies that fit for purpose continuity provision is in place to recover from a major incident or disaster.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing

• Governing the implementation of an IT Service Continuity Management framework aligned to AXA Group Business Continuity and Crisis Management standards
• Monitoring, forecasting and managing capacity for core IT and strategic Cloud Services to meet business and regulatory requirements
• Running the wider IT Service Continuity Management programme and initiatives
• Delivering internal audit and regulatory activities
• Defining and maintaining backup strategy and policy documentation and controls
• Developing and maintaining capacity plans; collaborating with IT Operations and service owners to ensure scalable resources and alignment with business requirements
• Implementing the delivery of DR test activities through IT DR stakeholders, AXA Group Operations and critical 3rd party supplier and vendor engagement to ensure fit for purpose IT Service Continuity provision

What you’ll bring

• IT service continuity experience
• Disaster recovery experience (testing or scenario)
• Good understanding of MS Azure and Amazon Web Services Platforms
• Ability to develop and maintain a wide network of contacts both in IT and with the business / third party suppliers
• Understanding and delivery of internal audit and regulatory activities
• Negotiation and influencing skills
• Strong project lifecycle, analysis and project management experience
• Capacity management is desirable
• BS25777 and ITIL best practice aligned

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £50,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life insurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply

To apply, click on the ‘apply for this job’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.