Service Representative - Slicing Equipment (UK & Ireland)

Provisur Technologies Inc; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food processing equipment firm is seeking a Service Technician in Telford, UK. You will install, service, and maintain equipment at customer sites, requiring a strong technical background in engineering with at least three years of experience. The role offers opportunities for personal growth in a dynamic environment along with a competitive salary and benefits package, including a company car.

Benefits

Competitive salary

Company car

Long-term career development opportunities

Qualifications

• Minimum 3 years' experience in servicing and troubleshooting machinery.
• Experience with electronic and motor control test equipment.
• Basic knowledge of food processing machinery preferred.

Responsibilities

• Install, service, and maintain machines at customer sites.
• Train customer personnel on machine operation and safety.
• Inspect customer equipment and recommend spare parts as needed.

Skills

Mechanical and electrical engineering knowledge

Understanding of mechanical systems

Customer service skills

IT proficiency

Education

Vocational education in mechanical and electrical engineering

Job description

Description

Provisur is an industry leader that pushes the boundaries of ingenuity, delivering precision-engineered food processing equipment, aftermarket parts and service to customers around the world. As a global leader in our industry with a close-knit, family-oriented culture, we take pride in looking after our people.

Service Technician

As a Service Technician, you will travel regularly to customer sites to service, troubleshoot and install Provisur equipment. The ideal candidate will be skilled in the assembly, servicing and installation of most, if not all, equipment and peripherals within their assigned product line(s). You will analyse and resolve machine and food processing-related issues, test and calibrate completed equipment to ensure all components meet product specifications, and carry out final inspections on installed or assembled test equipment.

What You’ll Do

• Install, service and maintain machines at customers’ sites, including diagnosing and resolving mechanical, electrical and product-related issues.
• Train customer personnel on proper machine operation, maintenance and safety procedures.
• Evaluate component failures and report probable root causes to the Service Management team.
• Manage and account for parts, tools and equipment used during service calls.
• Inspect customer equipment and recommend spare parts, retrofit packages, preventive maintenance plans and machine rebuild programs.
• Support product demonstrations and sales activities involving Provisur equipment at customer facilities.

What You Won’t Do

• Experience boredom – every day brings new challenges, technologies and opportunities to collaborate with colleagues worldwide.
• Reach a limit – your personal and professional growth will progress as quickly as your ambition and abilities allow.

What You’ll Need

• Vocational education in mechanical and electrical engineering (or equivalent qualification).
• Sound understanding of mechanical, electrical, hydraulic and pneumatic systems.
• Familiarity with electronics and microprocessor controls, including the ability to read and interpret hydraulic, electrical and motor control schematics.
• A minimum of three years’ experience in servicing, repairing and troubleshooting complex machinery with microprocessor controls.
• Experience using electronic and motor control test equipment.
• IT proficiency, including file upload/download and the use of standard software (e.g. MS Office).
• Basic knowledge of food processing machinery and systems; experience with slicing equipment would be an advantage.
• Strong interpersonal and communication skills with a customer-oriented approach.
• Flexibility for occasional international travel and service assignments.

What You’ll Enjoy

• A dynamic and supportive team within a modern, international working environment.
• Long-term career development and growth opportunities.
• Freedom to apply and expand your technical expertise.
• Flexibility to plan and organise your daily work independently.
• A competitive salary and benefits package, including a company car.

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.