Service Receptionist - Newton Abbot

DAF Trucks UK; Newton Abbot; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading truck dealership in Newton Abbot is seeking a Service Receptionist to be the first point of contact for clients. The successful candidate will excel in customer service, manage phone calls, maintain the reception area, and handle order processing. Previous reception experience and strong communication skills are essential. This role offers competitive pay and numerous employee benefits in a supportive work environment.

Benefits

30 days holidays including 8 bank holidays

Company sick pay

Company pension with salary sacrifice option

Career development opportunities

Employee Assistance program

Cycle to work scheme

Access to discounts through My Staff shop

Qualifications

• Previous reception experience with a professional telephone manner.
• Able to remain calm and courteous under pressure.
• Confident and outgoing personality.
• Excellent communication and customer service skills.
• Good organisational skills.
• Ability to work on own initiative.

Responsibilities

• Act as first point of contact for visitors to the dealership.
• Answer all telephone calls promptly and professionally.
• Screen and transfer calls as necessary.
• Maintain a well-presented reception area.
• Process start and closing order numbers.
• Plan vehicle use and manage DAF check system.

Skills

Customer service skills

Organisational skills

Excellent communication

Computer literate

Tools

Excel

Word

Outlook

Job description

We’re excited to announce a fantastic opportunity for a Service Receptionist to join our dynamic team at our Newton Abbot site.

This is a key customer-facing role where you'll be the first point of contact for clients, providing a warm welcome and ensuring a smooth, professional service experience from start to finish. If you're friendly, organised, and passionate about delivering exceptional customer care, we’d love to hear from you.

Salary:£12.75 per hour

Hours:Monday to Friday 8:00 am to 5:00pm, i.e. 40 hours per week, 1 hour lunch 12:30pm to 1:30pm (unpaid).

Key Responsibilities:

• Act as first point of contact for visitors to the dealership.
• Ensure all telephone calls are answered in a timely and professional manner.
• Screen and transfer all calls.
• Ensure the reception area is well presented at all times.
• Processing start and closing order numbers with customers and fleet companies.
• Vehicle planning and use of DAF check system and company MIS.
• Preparation of estimates.

Ideally, we are looking for:

• Previous reception experience combined with a professional telephone manner.
• Able to always remain calm and courteous.
• Confident and outgoing.
• Excellent communication and customer service skills.
• Good organisational skills.
• Able to work on own initiative.
• Computer literate, with good working knowledge of Excel, Word and Outlook

In return we’ll offer:

• 30 days holidays including 8 bank holidays
• Company sick pay, that increases with length of service up to 13 weeks
• Company pension with the option to salary sacrifice
• Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
• Genuine career development and pathways with DAF Academy
• Award winning apprenticeship program
• Employee Assistance program
• Cycle to work scheme
• My Staff shop – access to hundreds of discounts
• Quarterly More Awards recognition scheme
• Free eye test vouchers for DSE users
• Free mortgage advice through a trusted partner
• Qualified mental health first aiders
• On-site trainer for HGV and many other courses

Who we are:

Adams Moreyis a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network.

Adams Moreyitself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

Address Roundhead Road,
Heathfield Industrial Estate,
Newton Abbot,
Devon,
TQ12 6UE

30 days holidays including 8 bank holidays

Company sick pay, that increases with length of service up to 13 weeks

Company pension with the option to salary sacrifice

Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot

Genuine career development and pathways with DAF Academy

Award winning apprenticeship program

Employee Assistance program

Cycle to work scheme

My Staff shop – access to hundreds of discounts

Quarterly More Awards recognition scheme

Free eye test vouchers for DSE users

Free mortgage advice through a trusted partner

Qualified mental health first aiders

On-site trainer for HGV and many other courses

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