Service Receptionist - Automotive

Vibe Recruit; Billingshurst; On-site; GBP 18,000 - 24,000; Full time

Job summary

A reputable automotive service centre in Billingshurst is seeking an experienced Service Receptionist to act as the first point of contact for customers. This role involves booking vehicle services and repairs, providing estimates, and ensuring smooth communication between customers and the workshop. The ideal candidate will have a strong background in customer service within the motor trade, along with proficiency in garage management software. Competitive salary and ongoing training offered.

Benefits

Competitive salary based on experience

Friendly working environment

Ongoing training and development

Free parking on site

Staff discounts on vehicle servicing

Qualifications

• Previous experience in a motor trade customer service or service advisor role.
• Proficient in using garage management software.
• A team player with a customer-first attitude.

Responsibilities

• Act as the first point of contact for customers.
• Book in vehicle services, repairs, and MOTs.
• Provide accurate estimates and updates to customers.

Skills

Customer service experience

Garage management software proficiency

Organizational skills

Multitasking abilities

Confident communication

Tools

Garage management software

Email and digital filing systems

Job description

We are recruiting on behalf of a reputable automotive service centre in Billingshurst for an experienced Service Receptionist. This role is perfect for someone who thrives in a customer-facing environment, is highly organised, and has solid experience using the a service and workshop garage management system.

Key Responsibilities

• Act as the first point of contact for customers - in person and over the phone
• Book in vehicle services, repairs, and MOTs using a a service and workshopgarage management system.
• Provide accurate estimates and updates to customers
• Liaise between customers and the workshop to ensure timely progress updates
• Create and manage job cards, invoices, and service records
• Handle payments and end-of-day reconciliation
• Support the Service Manager and wider team with general administration

About You

Previous experience in a motor trade customer service or service advisor role
Proficient in using a garage management software (essential)
Confident communicator with a professional and friendly manner
Highly organised with the ability to multitask in a busy reception area
Good IT skills - comfortable using email, calendars, and digital filing systems
A team player with a customer-first attitude

What's on Offer

• Competitive salary based on experience
• Friendly and professional working environment
• Ongoing training and development
• Free parking on site
• Staff discounts on vehicle servicing and repairs

To apply, please submit your CV or call Gemma on 01869 321322 to discuss this opportunity in more detail.

Vibe Recruit is acting as an Employment Business in relation to this vacancy.