Service Receptionist

CMV Group; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Service Receptionist to be the welcoming voice for service guests. This role is perfect for someone with a friendly demeanor and excellent communication skills, who thrives in a back-office environment. You will handle service bookings, manage incoming calls, and perform administrative tasks. With opportunities for professional development and a supportive work culture, this position offers a chance to grow within a top-rated dealership. Join a dedicated team that values customer service and employee engagement, and be part of a company that truly cares about its people.

Benefits

Above award wages

Opportunities for professional development

Wellbeing and employee engagement initiatives

Annual company dinners

Company picnics

Christmas hampers

Qualifications

• Detail-oriented and self-motivated individual with strong communication skills.
• Experience in administrative roles and managing service bookings.

Responsibilities

• Answer and direct calls professionally while managing service bookings.
• Perform regular administrative tasks and data entry using computer systems.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Time management skills

Friendly demeanor

Experience with Microsoft Office

Ability to manage high call volume

Education

High school diploma or equivalent

Tools

Tune system

Telephone systems

Microsoft Office

Job description

Tuesday, 8 April 2025

About the company

CMI Toyota has been established since 1963 and is one of the most highly regarded Toyota dealers in the country. As South Australia's number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary of the CMV Group of companies, a proudly South Australian owned and operated family business with over 2,000 employees, representing some of the best automotive brands in the world.

About the role

The Service Receptionist is the first point of phone contact for our service guests ensuring timely and accurate service bookings. The role requires you to have a friendly, enthusiastic and professional approach. The role is ideal for someone who is detail-oriented, self-motivated and prefers a back-office role.

Key Responsibilities

1. Answer telephone, screen and direct calls in a professional manner
2. Process service bookings in the Tune system
3. Process special purchase orders in conjunction with the parts department
4. Other regular administrative activities, data entry, and use of computer systems

Skills and Experience

1. Friendly demeanour and can-do attitude
2. Excellent communication and interpersonal skills
3. Well presented, reliable and punctual
4. Able to manage a high volume of incoming calls
5. Strong attention to detail and time management skills
6. Experience using Microsoft Office, software and telephone systems
7. Drivers Licence

Benefits

1. SA’s Number 1 Toyota Dealership
2. Above award wages
3. Opportunities for professional development
4. Wellbeing and employee engagement initiatives
5. Annual company dinners, picnics and Christmas hampers

If you have the skills and experience necessary and want to become an important part of our successful team, then please apply and submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.