Service Reception Manager

Perfect Placement UK Ltd; Leatherhead; On-site; GBP 34,000 - 40,000; Full time

Job summary

A family-run car garage in Leatherhead is seeking a Service Reception Manager to lead customer interactions and manage bookings. The successful candidate will ensure exceptional service and maintain strong customer relationships. This position offers a competitive salary of up to £40,000 with the potential to earn £46,000. This is a unique chance to join a supportive workshop team focused on delivering top-notch automotive services.

Benefits

Competitive salary

Employer pension contribution

Work-life balance

Qualifications

• Proven experience in a customer-facing role in automotive service.
• Strong communication and interpersonal skills.

Responsibilities

• Act as the primary point of contact for customers.
• Manage bookings and coordinate with the workshop team.
• Prepare estimates for mechanical work.
• Handle invoicing and payment processing.
• Support daily operations of the garage.

Skills

Customer service excellence

Booking management

Financial record accuracy

Team support and collaboration

Job description

Overview

Service Reception Manager Required for a Family Run Car Garage in Leatherhead, Surrey.

Working Hours: Monday to Friday, 8 AM - 6 PM. Overtime paid for Saturdays worked on a rota basis. Salary: Up to £40,000 basic, with On Target Earnings of £46,000.

Responsibilities

• Acting as the primary point of contact for customers, providing exceptional service and support.
• Managing customer bookings, scheduling vehicle services, and coordinating with the workshop team.
• Preparing and reviewing estimates for mechanical work, ensuring transparency and accuracy.
• Communicating with customers, providing updates on vehicle progress and explaining services performed.
• Handling invoicing, payment processing, and ensuring accurate financial records.
• Supporting the Garage Manager in overseeing daily operations and maintaining high service standards.
• Building and maintaining strong relationships with loyal and returning customers.

What Our Client Offers

• Competitive Salary: Attractive base salary with potential for significant earnings.
• Work-Life Balance: Monday to Friday hours with occasional Saturday overtime.
• Team Environment: Join a family-run, supportive workshop team.
• Customer Relations: Build personal connections with loyal and returning customers.
• Benefits: Employer pension contribution and length of service increments of annual leave.

About Our Client

Our client prides itself on their excellent reputation and commitment to providing exceptional automotive services. They have cultivated a loyal customer base and offer a welcoming, team-focused atmosphere.

How to Apply

Interested? If you are an experienced automotive professional looking for a rewarding leadership opportunity as a Service Reception Manager, we would love to hear from you. For more information about this vacancy or to explore other automotive jobs in Leatherhead, Surrey, please contact Liam Buffenbarger at Perfect Placement. He specialises in helping individuals find new and exciting automotive career opportunities.

We are the UK's leading Automotive Recruitment Consultancy. If you are looking to refresh your Automotive Career, please get in touch with us; we have many Motor Trade Jobs available across the whole of the UK.