Service Reception Manager

Perfect Placement; Leatherhead; On-site; GBP 40,000 - 46,000; Full time

Job summary

A family-run automotive garage in Leatherhead is seeking a Service Reception Manager. This role includes managing customer bookings, providing exceptional service, and supporting daily operations. Attractive salary package offers potential for earnings up to £46,000 annually. Ideal candidates will have strong customer service experience and the ability to build lasting relationships.

Benefits

Competitive salary

Employer pension contribution

Work-life balance with Monday to Friday hours

Qualifications

• Proven experience in customer service within the automotive industry.
• Strong ability to manage customer relationships effectively.
• Experience in scheduling and managing bookings.

Responsibilities

• Act as the primary point of contact for customers.
• Manage customer bookings and schedule vehicle services.
• Prepare and review estimates for mechanical work.
• Communicate with customers about vehicle progress.
• Handle invoicing and payment processing.
• Support the Garage Manager in daily operations.
• Build and maintain strong relationships with customers.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Overview

Service Reception Manager required for a family-run automotive garage in Leatherhead, Surrey. Working hours: Monday to Friday, 8 AM - 6 PM. Overtime paid for Saturdays on a rota basis. Salary: up to £40,000 basic, with on-target earnings of £46,000.

Key Responsibilities

• Act as the primary point of contact for customers, providing exceptional service and support.
• Manage customer bookings, schedule vehicle services, and coordinate with the workshop team.
• Prepare and review estimates for mechanical work, ensuring transparency and accuracy.
• Communicate with customers, provide updates on vehicle progress, and explain services performed.
• Handle invoicing, payment processing, and ensure accurate financial records.
• Support the Garage Manager in overseeing daily operations and maintaining high service standards.
• Build and maintain strong relationships with loyal and returning customers.

What Our Client Offers

• Competitive Salary: Attractive base salary with potential for significant earnings.
• Work-Life Balance: Monday to Friday hours with occasional Saturday overtime.
• Team Environment: Join a family-run, supportive workshop team.
• Customer Relations: Build personal connections with loyal and returning customers.
• Benefits: Employer pension contribution and length of service increments of annual leave.

About Our Client

Our client prides itself on their excellent reputation and commitment to providing exceptional automotive services. They have cultivated a loyal customer base and offer a welcoming, team-focused atmosphere.

How to Apply

Interested? If you are an experienced automotive professional looking for a rewarding leadership opportunity as a Service Reception Manager, we would love to hear from you. For more information about this vacancy or to explore other automotive jobs in Leatherhead, Surrey, please contact Liam Buffenbarger at Perfect Placement. He specialises in helping individuals find new and exciting automotive career opportunities.

We are the UK's leading Automotive Recruitment Consultancy. If you are looking to refresh your Automotive Career, please get in touch with us; we have many Motor Trade Jobs available across the whole of the UK.