Service Quality Specialist (Warranty Admin)

Porsche Retail Group; Sidcup; On-site; GBP 30,000 - 40,000; Full time

Job summary

An automotive service group in Sidcup seeks a Service Quality Specialist (Warranty Admin) to coordinate warranty claims and provide technical support, ensuring adherence to service standards and enhancing customer satisfaction. Candidates should possess experience in warranty administration and strong technical skills. The position offers industry leading salary with benefits and a supportive team environment.

Benefits

Industry leading salary plus 10% bonus

33 days holiday

Fixed hours - no shifts

Option of VW Group Vehicle

Preferential rates on services

Life Assurance

Employee Assistance Program

Dedicated mental health support

Qualifications

• Full UK Driving License required.
• Experience in Warranty Administration in the automotive sector.
• Sound mechanical and technical skills essential.

Responsibilities

• Administer warranty and goodwill repairs effectively.
• Manage repair progression and provide technical support.
• Control workshop repair quality through inspections.

Skills

Customer service skills

Technical skills

Experience in Warranty Administration

Familiarity with dealership management systems

Proficiency in Microsoft Office

Education

Level 3 Diploma in Light Vehicle Maintenance

Level 3 Diploma in Auto-Electrical Operations

Level 3 Award in Electric/Hybrid Vehicle Systems

Job description

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Service Quality Specialist (Warranty Admin), Sidcup

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Client:

Location:

Sidcup, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

adc494f9741d

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

As a Service Quality Specialist (SQS)/Warranty Administrator, you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. Preparing, submitting and tracking warranty claims, ensuring timely reimbursement and maintaining detailed records. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche’s service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.

Responsibilities

• Administer warranty and goodwill repairs, including claims, documentation, and campaign communication
• Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines
• Provide technical support and guidance to technicians, managing repair progression, systems, and processes
• Stay up to date with manufacturer policies, bulletins and procedures
• Develop workshop processes aligned with Porsche Service and warranty standards
• Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
• Manage Porsche Request Management System for technician support and communication.
• Support parts processes, including pre-pick and returns to Porsche.
• Provide regular feedback on repair quality to management and recommend improvements.

Requirements

Minimum Qualifications

• Full UK Driving License
• Experience in Warranty Administration in the automotive industry
• Familiarity with dealership management systems (DMS)
• Great customer service skills, to ensure customer satisfaction throughout the claim process
• Sound mechanical and technical skills
• Experience of working within a franchised automotive dealership
• A track record of performing within a fast paced, workshop environment
• Proficiency in Microsoft Office suite

Desirable Qualifications

• Level 3 Diploma in Light Vehicle Maintenance
• Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations
• Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Industry leading salary plus10% bonus, paid monthly
• 33 days holiday, with extra for long service
• Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day.
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:
Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking a stone’s throw away from the local Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.